My gig video was removed without a reason again and again and support team isn't even close to being helpful

[tarikalcan]

What kind of support team answers a question that isn't even asked and completely ignore the main question?! 
I created my gig for 3d product animation and they deleted my video saying (Removed by our Trust & Safety team)
I issued a support request saying "My gig video got rejected and no reason was provided
it was an animation that I totally created myself using royalty free background music fitting the size and the duration and doesn't include any copyrighted content
I would like to know why did it get rejected"

and what was the response? Here it is:
"Hi there,
Thanks for reaching out about your Gig. Your Gig is live and searchable on the platform.
Whenever you publish a new Gig or make changes to an existing Gig, it always undergoes a review to make sure the changes align with our Terms of Service and internal guidelines.
We always recommend checking the status of your Gig by following this link. Once there, you need to select 'Gig does not appear in search' and choose which Gig you would like to check.
You can read more about managing your Gig here"

And the most annoying thing is that they marked my request as SOLVED!!!!
Who in earth is working in that support team?

[ana_tomy]

Hi there, please respond to that auto-response through the same ticket, instead of creating a new one with each response. The team will look into this and get back to you. Thanks for your patience in advance and good luck 🍀

[tarikalcan]

8 minutes ago, ana_tomy said:

Hi there, please respond to that auto-response through the same ticket, instead of creating a new one with each response. The team will look into this and get back to you. Thanks for your patience in advance and good luck 🍀

it is marked as solved and closed for any response or comments

[ana_tomy]

4 minutes ago, tarikalcan said:

it is marked as solved and closed for any response or comments

Once the team responds, please use #11982243 only to communicate with them, as any new tickets created on the same subject will get closed and merged into one.