Why can't I purchase services using my Wise card?

[patrikbiley]

Hello.

 

I am a little new to this community. 

When I want to go through with the payment and hire a freelancer, my card gets rejected. I have checked with the bank and there is no problem on their end, nor is my card blocked or something. So, why is that?

 

[Lena]

Hello @patrikbiley 

Please find more information on these links and follow the steps from the articles. Perhaps you will come across some troubleshooting solutions.

• Payment methods
• Payment issues

If the issue persists, please get in touch with our Customer Support for further assistance. To do so, you can open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com. 

In case you have already contacted them, someone from our Customer Support team will contact you soon. We are just asking you to be please patient as we are currently experiencing a high volume of inquiries. 

Thank you for your understanding.

[patrikbiley]

5 minutes ago, Lena said:

Hello @patrikbiley 

Please find more information on these links and follow the steps from the articles. Perhaps you will come across some troubleshooting solutions.

• Payment methods
• Payment issues

If the issue persists, please get in touch with our Customer Support for further assistance. To do so, you can open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com. 

In case you have already contacted them, someone from our Customer Support team will contact you soon. We are just asking you to be please patient as we are currently experiencing a high volume of inquiries. 

Thank you for your understanding.

Thank you. I was wondering if there is general issue with card issued by Wise Transfer. So, this is not the case?

[Lena]

8 minutes ago, patrikbiley said:

Thank you. I was wondering if there is general issue with card issued by Wise Transfer. So, this is not the case?

I cannot provide an answer to this question as that part is done by the relevant department. You have to contact our CS to see what the issue might be.