Urgent Help Needed. Account Temporarily Disabled!

[attiya_social]

Hello, Fiverr Community and Staff members,

I'm reaching out for help and guidance regarding my Fiverr account, which was temporarily disabled without any notification or warning. Here's what happened:

- I was suddenly logged out of my account and, as a precaution, I reset my password and changed my security question.
- Then, I contacted Fiverr's customer support team to report the issue and ensure my account's safety.
- Instead of receiving help, my account was temporarily disabled.

I did not receive any notifications on my email regarding any suspected login attempts or anything fishy. I just contacted the support team to be on the safe side, but it went otherwise. I'm in touch with the customer support team, but their response has been too slow. I'm concerned about my business and reputation, as I rely on Fiverr for my livelihood.

I would appreciate any help or guidance from the community or Fiverr staff regarding this issue. Please let me know if there's any additional information I need to provide or if there's a way to expedite the evaluation process.

Thank you for your attention to this matter.

Best regards,
Attiya

[attiya_social]

1 minute ago, nionkhan2020 said:

@attiya_social

Sorry to hear that. I know it's really frustrating.

It seems to me that your account have been hacked.

Although you've already contacted the CS team, So it's better to be patient to hear their response, maybe CS team currently dealing with a high volume of tickets.

Thank you for your reply. No, it did not get hacked. I have full control over everything now and it was logged out for merely a few seconds. I have changed the password and security question as well. There was no issue with my account at all. I was using it normally until I contacted Fiverr support to inform them about the happening. I am almost sure that my account was logged out incidentally rather than because of some third party interference. Because there I never recived any notification of login attempt on my email. 
It is just my bad luck that this happening to me.

[attiya_social]

2 hours ago, attiya_social said:

Hello, Fiverr Community and Staff members,

I'm reaching out for help and guidance regarding my Fiverr account, which was temporarily disabled without any notification or warning. Here's what happened:

- I was suddenly logged out of my account and, as a precaution, I reset my password and changed my security question.
- Then, I contacted Fiverr's customer support team to report the issue and ensure my account's safety.
- Instead of receiving help, my account was temporarily disabled.

I did not receive any notifications on my email regarding any suspected login attempts or anything fishy. I just contacted the support team to be on the safe side, but it went otherwise. I'm in touch with the customer support team, but their response has been too slow. I'm concerned about my business and reputation, as I rely on Fiverr for my livelihood.

I would appreciate any help or guidance from the community or Fiverr staff regarding this issue. Please let me know if there's any additional information I need to provide or if there's a way to expedite the evaluation process.

Thank you for your attention to this matter.

Best regards,
Attiya

Devastating consequence of @Fiverr's slow response & account disablement! A client cancelled an order due to my sudden 'unavailability'. All my hard work & efforts to build my reputation are being undone. I reached out to support for account security, but they disabled it instead! Still waiting for a resolution.

[wordpresssp]

2 hours ago, attiya_social said:

Thank you for your reply. No, it did not get hacked. I have full control over everything now and it was logged out for merely a few seconds. I have changed the password and security question as well. There was no issue with my account at all. I was using it normally until I contacted Fiverr support to inform them about the happening. I am almost sure that my account was logged out incidentally rather than because of some third party interference. Because there I never recived any notification of login attempt on my email. 
It is just my bad luck that this happening to me.

No worries, CS will ask you for some details to verify you as an account owner and will reinstate after they review.

[attiya_social]

23 hours ago, wordpresssp said:

No worries, CS will ask you for some details to verify you as an account owner and will reinstate after they review.

I am in contact with them but it is taking too much time resolve the issue.

[attiya_social]

Hi, @ana_tomy can you please help me with my pending request? I have provided all the information requested by CS team, and I would appreciate if you could expedite the review process. Thank you!

[attiya_social]

On 8/3/2024 at 11:22 PM, attiya_social said:

Devastating consequence of @Fiverr's slow response & account disablement! A client cancelled an order due to my sudden 'unavailability'. All my hard work & efforts to build my reputation are being undone. I reached out to support for account security, but they disabled it instead! Still waiting for a resolution.

Hi @milos_siena can you please help me with this?

[ana_tomy]

On 8/4/2024 at 3:44 PM, attiya_social said:

Hi, @ana_tomy can you please help me with my pending request? I have provided all the information requested by CS team, and I would appreciate if you could expedite the review process. Thank you!

Hi there, your account was compromised and will stay restricted until it's safe to use it again. There's no option to expedite the review, and I recommend you look into two-factor verification and other ways to secure your account better. The team will inform you once you're good to go. Good luck 🍀 

[attiya_social]

27 minutes ago, ana_tomy said:

Hi there, your account was compromised and will stay restricted until it's safe to use it again. There's no option to expedite the review, and I recommend you look into two-factor verification and other ways to secure your account better. The team will inform you once you're good to go. Good luck 🍀

I just got an email that my account is restored. 😍 Though, it was an automated response and seller features are still not available, but I hope I will get back to business very soon. Thank you so much. 

[ana_tomy]

1 minute ago, attiya_social said:

I just got an email that my account is restored. 😍 Though, it was an automated response and seller features are still not available, but I hope I will get back to business very soon. Thank you so much. 

Glad to read it! If you notice any issues ongoing later today, feel free to let the team know and they'll look into it all ☺️

[attiya_social]

1 hour ago, ana_tomy said:

Glad to read it! If you notice any issues ongoing later today, feel free to let the team know and they'll look into it all ☺️

Thank you for your quick response. Yes, I do keep them update on every step, but I don't usually get reply to my messages in this particular case. 

[ana_tomy]

Just now, attiya_social said:

Thank you for your quick response. Yes, I do keep them update on every step, but I don't usually get reply to my messages in this particular case. 

They'll get back to you through #11966919 after they look into this all. Some steps they're taking to secure your account trigger that auto-notification, but rest assured they'll look into any additional issues as well, just let them know and please wait patiently to hear back. There are a lot of new tickets, so it takes a bit longer to get to them all, including the ongoing cases.