Fiverr stops communication with Fiverr provider I was dealing with.

[msmcdonald]

Fiverr has closed down communication with the professional I was dealing with, before I had taken delivery of source file update.

How am I now expected to get this file ??

[msmcdonald]

Last messaging exchanges between me and the provider.

            

29 Jul 2024, 17:06

 

 

 

Hi Malcolm, everything is going well from my side. hope you the same. Please send me the updates. I'll go through it and provide you changed drawing ASAP

M

Me

29 Jul 2024, 17:08

 

 

Thanks,                . Really appreciate your effort.

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[wordpresssp]

Looks like the user has been restricted by fiverr or blocked. 

[ana_tomy]

Hi @msmcdonald, the user was restricted from the platform. They might get their account back, however since you have no ongoing orders placed with them, there's no way to contact them until the issue is resolved. Feel free to browse through the list of suggested Sellers, or if you're not in a hurry, you can give this Seller some time to get their account back and continue with them, it's completely up to you. Good luck 🍀

[msmcdonald]

One of reasons, I went with the service provider was that they provided the source design file.    We were going through some final iterations, with the design being rendered in a PDF.   I need the plans immediately for building approval but update changes cannot be applied without source file.

I paid for a set of plans and a couple of iterations.    I only have the very initial source final which bears no resemblance to the final design.

So all design data has to be re-entered by someone, without the source file!!!!!!    So the end result is that I have paid the money, but don't have the product source file I need.    And ..... I had absolutely no dispute with the designer !!!!

The FIVERR process has FAILED ME MASSIVELY HERE !!!!!