PLEASE WHY IS AN ORDER NO1T CREATED SINCE 10 DAYS AGO

[samdigitadynami]

PLEASE WHY IS AN ORDER NO1T CREATED SINCE 10 DAYS AGO... FIVERR ASKED US TO WAIT A WEEK AND SINCE THEN THEY NO LONGER REPLY... A BRAZILLIAN BUYER PAID WITH PIX

[samdigitadynami]

HE PLACED AN ORDER OF MY BASIC PLAN WORTH 80 BUT THE ORDER WAS NOT CREATED BY FIVERR..

I SENT HIM A CUSTOM OFFER TOO AND HE PAID BUT FIVERR DID NOT CREATE MY ORDER

 

SO I CONTACTED SUPPORT AND THEY ASKED ME TO WAIT FOR 3 TO 7 DAYS AND WE DID BUT NOTHING... AND I WAS THE ONE WHO ASKED HIM TO SIGN UP ON SHOPIFY

 

I MEAN FIVERR NOT SHOPIFY

 

I AM TRYING TO SEND THE PAYMENT RECEIPTS

[samdigitadynami]

5 hours ago, filipdevaere said:

Can you explain this please? 

the buyer paid 10 days ago and fiverr asked me to wait for 7 days and now i have waited for 10 days nothing till now

[filipdevaere]

5 hours ago, filipdevaere said:

6 hours ago, samdigitadynami said:

PLEASE WHY IS AN ORDER NO1T CREATED SINCE 10 DAYS AGO... FIVERR ASKED US TO WAIT A WEEK AND SINCE THEN THEY NO LONGER REPLY... A BRAZILLIAN BUYER PAID WITH PIX

Can you explain this please? 

 

16 minutes ago, samdigitadynami said:

5 hours ago, filipdevaere said:

Can you explain this please? 

the buyer paid 10 days ago and fiverr asked me to wait for 7 days and now i have waited for 10 days nothing till now

@Lena Can you have a look at this?

[samdigitadynami]

6 minutes ago, filipdevaere said:

 

@Lena Can you have a look at this?

I am trying to share the payment proof here but its not getting approved?

[priyank_mod]

4 minutes ago, samdigitadynami said:

I am trying to share the payment proof here but its not getting approved?

Your description sounds like you were approached by a scammer and if you paid any money, then you got scammed. 

[filipdevaere]

5 minutes ago, samdigitadynami said:

I am trying to share the payment proof here but its not getting approved?

Please wait for Lena.

[sifdin17]

6 hours ago, wordpresssp said:

It could be because I mostly keep my clients updated via inbox after they place the order.

that's probably the case, I just found out today too why my communication score is critical. My success manager refereed that i should update clients often in the order page and not inbox, I think this probably why!

[filipdevaere]

1 minute ago, sifdin17 said:

My success manager refereed that i should update clients often in the order page and not inbox, I think this probably why!

Yes, that's what they tell the sellers. I do this though and still have gigs where the communication is not good.

[sifdin17]

4 minutes ago, filipdevaere said:

I do this though and still have gigs where the communication is not good.

That's frustrating. It sounds like there's no known solution or detail about how to improve it. we'll keep trying different approaches to see if that works.

[samdigitadynami]

30 minutes ago, priyank_mod said:

Your description sounds like you were approached by a scammer and if you paid any money, then you got scammed. 

no

An existing buyer of mine refer him to me on Instagram and I told him to sign up on shopify which he did

[samdigitadynami]

1 hour ago, filipdevaere said:

Please wait for Lena.

okay thanks alot

[Lena]

Hello @samdigitadynami 

From the look of it, it seems that the Buyer's payment didn't go through. Rather than uploading the receipts here, kindly ask the Buyer to contact our Customer Support so that we can resolve this issue. If the Buyer already contacted us, great. As soon as we have some new information, we will update you.  We advise not to complete tasks for the buyer as the orders are not active, and it is to help secure the work you do for them.

Thank you for your understanding and patience.