Payment problem

[kauesousa93]

Hello.. This is the first time I use Fiverr and I don't know if I did something wrong or if there was a problem with my payment. I chose a supplier, we agreed on the price and he sent me a proposal, which I accepted. Upon accepting it, I received a bill requesting immediate payment. Like this. I did it. The supplier did not receive any notice and there is no place on my profile with a receipt for my payment. But I have proof of deposit. How to resolve this?

[Guest frunse]

This portal and the customer service is a nightmare... I have money from my previous jobs on my account but I am not able to get (4.000 USD). From Customer Service since many days no answer...but taking my money works. I get crazy

[ana_tomy]

2 hours ago, frunse said:

This portal and the customer service is a nightmare... I have money from my previous jobs on my account but I am not able to get (4.000 USD). From Customer Service since many days no answer...but taking my money works. I get crazy

Hi there, I've checked your account and the team instructed you on the next steps. It seems that your account will stay restricted until you complete the verification process. Feel free to respond through the existing ticket #11898728 only, since creating new tickets on the same subject won't get the issue resolved any faster. Good luck with your future endeavours 🍀

[ana_tomy]

5 hours ago, kauesousa93 said:

Hello.. This is the first time I use Fiverr and I don't know if I did something wrong or if there was a problem with my payment. I chose a supplier, we agreed on the price and he sent me a proposal, which I accepted. Upon accepting it, I received a bill requesting immediate payment. Like this. I did it. The supplier did not receive any notice and there is no place on my profile with a receipt for my payment. But I have proof of deposit. How to resolve this?

 

Hi @kauesousa93, please contact our CS team about this, since sadly we have no insight into account or order-related issues. You can fill in the form here or send an email to support@fiverr.com. Good luck 🍀

[sofiyan_sarkar]

Hello @kauesousa93, please reach out to the Fiverr Customer Support team for assistance with this matter, as we don't have access to the account or order details. Best of luck!