ID Verification failed

[studio_archz]

Hey Fiverr Community,

I just put my pictures for verification but one of them, the Fiverr system couldn't verify it's me. So fiverr didn't approved the verification and temporarily disabled my account. I contacted support times but they are not responding properly and I'm continuously losing my clients. So I need the Qr code again for verification, or I want to verify it manually are there any options for manual verification? . i need help

[razzak_expert]

Knock on the Fiverr support team and wait patiently Fiverr will respond and any solution they will give you proceed accordingly.

[sumaiya_mukta]

Hi @studio_archz,

I'm sorry to hear about the trouble you're experiencing with the verification process. It sounds incredibly frustrating, especially when it affects your ability to work with clients. Here are a few steps you might consider to resolve this issue:

1. Contact Support Again: Sometimes it can take a few attempts to get the necessary attention. Make sure to provide all relevant details, such as your username, the specific issue, and any reference numbers from previous support tickets. Clearly explain the urgency due to client impact.

2. Manual Verification: While Fiverr typically uses automated systems, they may have a process for manual verification in exceptional cases. Mention in your support ticket that you are willing to go through manual verification and provide any additional documents or information they might need.

3. Follow Up Regularly: Consistent follow-up can sometimes help ensure your issue is not overlooked. Be polite but persistent in your communications.

I hope this helps, and your account gets verified soon. Best of luck!

S. Mukta

[studio_archz]

13 hours ago, razzak_expert said:

Knock on the Fiverr support team and wait patiently Fiverr will respond and any solution they will give you proceed accordingly.

How many days do I have to wait?

it's almost half of the month I am waiting. I had some repeated clients they are already gone, every morning I wake up and check the notification but they are not helping me,

[studio_archz]

Hello , Fiverr community

Please help me, I'm in real trouble.

my account is temporarily disabled. It's a level one ID, I couldn't; verify it through my NID. last few days I have tried to contact Fiverr support ticket #11886589  but it's almost 15 days and I haven't got any proper solution or hope yet. how could i contact them and activate my ID? 

i had some repeated clients, and now I'm losing them.., Please help me ASAP, 

How can I get support from Fiverr and inform them that I want manual verification?

If you have any idea that could help me please share it.

Edited July 28 by studio_archz

[akib0079]

4 minutes ago, studio_archz said:

I couldn't; verify it through my NID.

why your account was disabled?
was it related to NID verifacation

[studio_archz]

2 minutes ago, akib0079 said:

why your account was disabled?
was it related to NID verifacation

yeah, that's the reason,, I took my pictures for verification but the Fiverr system couldn't verify it's me. So Fiverr didn't approve the verification and temporarily disabled my account. 

[mohamabalmohaim]

@studio_archz congratulation friend how you solve your problem try to chat support told me that can't get any chance to verify 

[akib0079]

On 7/28/2024 at 10:42 PM, studio_archz said:

took my pictures for verification but the Fiverr system couldn't verify it's me.

Please send a mail to the fiverr support team regarding your experience. I previously had the same issue, fiverr support did give me another chance for verification 

[studio_archz]

fiverr have already solved my problem ,,, thanks a lot fiverr support