Refund

[annaleathegreat]

Hi guys! I'm new here in Fiverr and I have just placed an order for a service from one of the sellers. However, I requested a refund and it was indeed canceled and it said that it will be credited as my Fiverr balance. However, this payment was done via paypal and was taken out from a bank account which is not supposed to be used. It has not still posted as my Fiverr balance though, but I have already created a support request for it to be refunded back to my paypal account which is my original payment method. I have still not received a response from them. How long should I wait for them to respond to my request? And how long should it reflect as my Fiverr balance if they haven't started with the process of transferring it to my Paypal account? 

Please enlighten me and I will really appreciate all the answers from the community. Thank you!

[smartdezigns]

Kindly read the following article if it helps:

Link: https://help.fiverr.com/hc/en-us/articles/360049910953-Refunds

Source: Fiverr Help Center > Order management > Cancellations & refunds

[annaleathegreat]

Thank you, this helped! I am just worried a bit because I still don't see it as my Fiverr balance. Probably, I'll just have to refresh it from time to time. Thank you!

[smartdezigns]

3 minutes ago, annaleathegreat said:

Thank you, this helped! I am just worried a bit because I still don't see it as my Fiverr balance. Probably, I'll just have to refresh it from time to time. Thank you!

Else wait for 1 or 2 days. If it does not work, then contact Fiverr Support again using the same ticket. Good Luck.

[annaleathegreat]

35 minutes ago, smartdezigns said:

Else wait for 1 or 2 days. If it does not work, then contact Fiverr Support again using the same ticket. Good Luck.

Will do, thank you very much. They have temporarily disabled my account maybe due to the cancellation of the order, but hopefully, this will be resolved. Thanks, again.