ID Verification ISSUE !

[mahdihassani3d]

Hi everyone. please help
I have this problem when verifying with my mobile phone, but no matter how hard I try, this message is displayed. The quality of the image and light is good, but I cannot upload the passport.

[akib0079]

1 hour ago, mahdihassani3d said:

I have this problem when verifying with my mobile phone, but no matter how hard I try, this message is displayed. The quality of the image and light is good, but I cannot upload the passport.

This might be a bug on the mobile app, the best thing to do would be to keep trying this process and inform Fiverr support regarding this issue that you are facing, trying this with another phone might help too (if you have any other personal devices give it a try)