Payment Problem

[elianecn]

Hello.. This is the first time I use fivver and I don't know if I did something wrong or if there was a problem with my payment. I chose a supplier, we agreed on the price and he sent me a proposal, which I accepted. Upon accepting it, I received a bill requesting immediate payment. Like this. I did it. The supplier did not receive any notice and there is no place on my profile with a receipt for my payment. But I have proof of deposit. How to resolve this?

[Lena]

Hello @elianecn 

We can see that you have already contacted our Customer Support which is good. They will be more than happy to help you and answer all your questions. 

Be aware that we are currently experiencing a high volume of inquiries so there might be a slight delay in response. Please do not open additional tickets as it will be difficult to keep up with multiple requests.

We appreciate your understanding.