Cancel Order

[rabi2023]

Hello, everyone,

I'm looking for advise on a recent issue with client. I finished a project for the client, and submitted the final file as requested. so, after obtaining the final file, the client said, that it does not work for him and has requested order cancellation.
I i have provided with  two options: decline or accept the request. My main concern is to select the option that will have the least negative impact on my account. I am happy to refund to the client if required, but I want to keep my account in good standing.
Has anyone experienced a similar situation? What did you do, and what was the result? Any suggestions based on your own experiences would be greatly appreciated.

Many thanks 🙂

 

[priyank_mod]

How will you refund without order cancellation?? 

[rabi2023]

27 minutes ago, priyank_mod said:

How will you refund without order cancellation?? 

yeah, you are right!, i have to accept the request, so once it is accepted what i think money will refund back to the client automatically, but my main concern was if i proceed with this process, will it impact my account?

[priyank_mod]

Yes, it will surely impact but no one really knows, how severe the impact will be. 

[smartdezigns]

5 hours ago, rabi2023 said:

I'm looking for advise on a recent issue with client. I finished a project for the client, and submitted the final file as requested. so, after obtaining the final file, the client said, that it does not work for him and has requested order cancellation.

Just a Question: Have you tried to discuss with your buyer in detail that why he wants to cancel the order? What other steps can be taken to improve your services (order) in order to avoid cancellation? Because order cancellation is really gonna impact your account in a negative way. 

[wordpresssp]

6 hours ago, rabi2023 said:

Hello, everyone,

I'm looking for advise on a recent issue with client. I finished a project for the client, and submitted the final file as requested. so, after obtaining the final file, the client said, that it does not work for him and has requested order cancellation.
I i have provided with  two options: decline or accept the request. My main concern is to select the option that will have the least negative impact on my account. I am happy to refund to the client if required, but I want to keep my account in good standing.
Has anyone experienced a similar situation? What did you do, and what was the result? Any suggestions based on your own experiences would be greatly appreciated.

Many thanks 🙂

 

If you are confident that your delivery meets the client's requirements, no need to cancel the order. If the buyer insists on canceling after the work has been completed as per agreed-upon specifications, you can decline the cancellation request.

(Moreover, you can discuss with your buyer to fix if something not working within the same order) .

When the buyer escalates the issue to CS to cancel the order, you can present your case with all the evidence you have gathered. However, this approach will only be effective if you are genuinely certain that you have fulfilled the requirements. 

Edited July 17 by wordpresssp