Not Receiving the verification code on my phone number,

[seemabhassanbk]

I have been trying to add a payout method for weeks but am stuck on the verification process. I am not receiving the verification code by SMS or Call, despite trying multiple times. I have also cleared my phone space, checked network connection, but still not working. 

I have also seen other freelancers also facing the same issue of not receiving the verification code. I have opened a ticket (#11875943) via fiverr support email. Can someone from fiverr team please help me on this issue.

Please don't reply asking me to check my network connection, and inbox space, I have already checked all of these.

Please help... 😞

[Lena]

Hello @seemabhassanbk 

Please find more information on this link Verifying your account using your phone and follow the steps from the article. Perhaps you will come across some troubleshooting solutions.

If the issue persists, please get in touch with our Customer Support for further assistance. To do so, you can open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com.

If you have already contacted them, someone from our Customer Support team will contact you soon. We are just asking you to be please patient as we are currently experiencing a high volume of inquiries. 

Thank you for your understanding and patience.

[seemabhassanbk]

The issue has now been solved, I just tried again and it worked via call with the same number, connection.

However, fiverr should improve its verification system.