Support Request

[webotivecloud]

Dear All,

I would like to know that normally how many days it will take to resolve the support request ? I have created the support request on 10th July, 2024, Support Request Number is #11848379. But still I have not received any updates on the same.

 

[Lena]

Hey there @webotivecloud 

Your ticket #11848379 is open and is currently being handled by our Customer Support. Rest assured that someone from Customer Support will soon reach out to you. Please be aware that we are currently experiencing a high volume of inquiries, so there may be a slight delay in our response. We kindly ask you to refrain from opening additional tickets as it will be difficult to keep up with multiple requests.

We appreciate your understanding and patience.