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I am experiencing an issue with my rating calculation. Despite having 57 five-star ratings and a single four-star rating, my overall rating is 4.7. I have contacted support multiple times regarding this issue, but the bug remains unresolved.

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Posted
26 minutes ago, mehteshamali said:

I am experiencing an issue with my rating calculation. Despite having 57 five-star ratings and a single four-star rating, my overall rating is 4.7. I have contacted support multiple times regarding this issue, but the bug remains unresolved.

It's not a bug. Fiverr changed the way these profile ratings are calculated. They take into account reviews that are more recent, I think reviews from the past 2 years if I am not mistaken. I assume a lot of your reviews are from 2 years+ ago, so that 4 star review that's recent has more weight. So there's no bug, it's just the way things changed, to reflect the more recent performance. 

For me it was 4.9 for years, but with this change my gig went to 5.0. So yeah, continue working hard, eventually that 4 star review will be very old and they won't reflect it in the updated score. 

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