Hello, please, help me to solve my problem! I has created a gig and published it but now I can't edit or delit it(gig is still existing) and I can't create a new gig.

[arteme_r]

1 hour before I had been hacked by someone and I had shared my email (not pasword or card's informations). But know I changed the password and there should be no problems. Other functions work. What should I do? May I create a new account?

[michmikaia]

9 minutes ago, arteme_r said:

1 hour before I had been hacked by someone and I had shared my email (not pasword or card's informations). But know I changed the password and there should be no problems. Other functions work. What should I do? May I create a new account?

Hi there.

In the last picture, it seems that your seller account is not approved yet. That's why you cannot have access to the gig you have created. But, it's strange that they allow you to create a gig even your seller profile is not approved. I saw similar case in the forum recently.

Quote

May I create a new account

Absolutely not. Having multiple account is a volation of Fiverr TOS.

Edited July 7 by michmikaia
Missing words.

[arteme_r]

So what should I do?

 

[michmikaia]

Just now, arteme_r said:

So what should I do?

 

You have to wait until your seller profile is approved.

[arteme_r]

I have just received this:

Nous ne pouvons pas approuver votre profil de prestataire.

Bonjour arteme_r, Nous apprécions l'intérêt que vous portez à devenir un freelance sur Fiverr. Pour répondre à la demande croissante de services de haute qualité fournis par des freelances de confiance, nous avons soigneusement examiné votre profil et vos services. Malheureusement, nous ne pouvons pas approuver votre profil de prestataire pour le moment. Merci, L'Équipe Fiverr

[arteme_r]

Maybe it is because of my changing of password?

 

[tyrzeen]

there is option "edit gig"  at top right of your packagaes, go there

[arteme_r]

I tried it and it didnt work

 

[tyrzeen]

10 minutes ago, tyrzeen said:

11 minutes ago, arteme_r said:

I tried it and it didnt work

 

reload the page or reopen the fiverr

 

[arteme_r]

didnt work

[arteme_r]

Nous ne pouvons pas approuver votre profil de prestataire.

Bonjour arteme_r, Nous apprécions l'intérêt que vous portez à devenir un freelance sur Fiverr. Pour répondre à la demande croissante de services de haute qualité fournis par des freelances de confiance, nous avons soigneusement examiné votre profil et vos services. Malheureusement, nous ne pouvons pas approuver votre profil de prestataire pour le moment. Merci, L'Équipe Fiverr - it may be the problem

[tyrzeen]

12 minutes ago, arteme_r said:

I tried it and it didnt work

 

i think you miss out some important inforamtion

[tyrzeen]

you just dont panic , patiently wait for sometime then come back , it will be fine

[arteme_r]

Ok, thank you!

[michmikaia]

12 minutes ago, arteme_r said:

I have just received this:

Nous ne pouvons pas approuver votre profil de prestataire.

Bonjour arteme_r, Nous apprécions l'intérêt que vous portez à devenir un freelance sur Fiverr. Pour répondre à la demande croissante de services de haute qualité fournis par des freelances de confiance, nous avons soigneusement examiné votre profil et vos services. Malheureusement, nous ne pouvons pas approuver votre profil de prestataire pour le moment. Merci, L'Équipe Fiverr

Je vois.

I am not sure but it seems like it is related to the services you want to offer here. As there are a lot of gigs related to translation and writing here.

I suggest you to re-edit your description to be more attractive (be honest on it anyway). I don't know if you have access to field of adding your past experiences.

Edited July 7 by michmikaia
Typos

[michmikaia]

7 minutes ago, tyrzeen said:

there is option "edit gig"  at top right of your packagaes, go there

OP's seller profile is not approved yet. That's why he cannot edit his gig.

[arteme_r]

How long should I wait till it approves?

[michmikaia]

Just now, arteme_r said:

How long should I wait till it approves?

I have no idea. Normally, it does not take too much time. 

[arteme_r]

~1 day?

 

[michmikaia]

Just now, arteme_r said:

~1 day?

 

No. Less than a hour. But you have already received an email that your seller profile is not approved.

[thateamltd]

I think your seller profile is not approved.

[ana_tomy]

Hi @arteme_r, if your account was hacked, you need to report it to the Customer Support team. Also, who did you share your email with and why? Please make sure to read our Terms of Service and Community Standards before you continue using the platform, any further violation will lead to a restricted/blocked account. Good luck 🍀