My account was disabled

[farhanshakee339]

Hi, Fiverr Forum, (@ana_tomy & @Lena)

I have been facing the same issue, My account was disabled, and it has been 90 days since then. This week, I received an email from Fiverr containing a link to withdraw my funds. However when i open the link, it requires a payment method to be added their but when i hover over the payment method it gives an error "The withdrawal option was disabled. Please contact our customer support". I had tried contacting the support but every time some new guy comes just to tell me that he/she need to seek guidance from the appropriate department regarding my inquiry. 

It's been 3-days and still no solution. I really need this issue to get resolved. 

Hye @vickieito, I would be really grateful if you are able to help me as well.

thanks. 

[Lena]

Hello @farhanshakee339 

26 minutes ago, farhanshakee339 said:

It's been 3-days and still no solution. I really need this issue to get resolved. 

I can see that the relevant team took over your inquiry. Once the relevant team replies, we will be able to provide more information. 

I apologize for the delay in the response. Please note that the reason for this is the high volume of inquiries. I am sorry if this caused any inconvenience. We will contact you as soon as we have an update. 

Thank you for your understanding and patience on this matter.