Fiverr cannot fulfill my request to enable my withdrawal.

[irisdavidenko]

So, two days ago my withdrawal options were unable, when I was trying to add a new withdrawal method. I pass all the security verifications, except one (I know, it is a policy of the company for security, but I really don't remember what answer I put to the secret question😅). 

And now, as I realize from the forum topics, I am on "mute" on support team.

Last year Fiverr orders were my main source of leaving, I invest my time and efforts to keep my clients satisfied, and earn Top Seller mark just month ago.

 

So, I just want to know: what's next? 

Is it a permanent option, and it is time for me to cancel all my orders and leave the platform?

Is there some kind of time out to prove, that I am still me, that I love my work on Fiverr and all my clients? 

I just fill lost now( 

Does anyone experience the same thing? Were you able to solve it?

 

[Lena]

Hello @irisdavidenko 

4 hours ago, irisdavidenko said:

(I know, it is a policy of the company for security, but I really don't remember what answer I put to the secret question😅). 

As you probably know this is a very important point that we simply cannot skip or take lightly. The security of our users' accounts is our top priority. That is why it is important to send to our Customer Support all the answers you can think of. 

4 hours ago, irisdavidenko said:

I am on "mute" on support team.

Rest assured that you are not on mute. Your ticket is open and is being handled by our CS. Over the next 10 days, your withdrawals will remain disabled so please in the meantime think of the possible answers. 

We are just asking you to please be patient as we are currently experiencing a high volume of inquiries. We will inform you as soon as we have an update. 

We appreciate your understanding.

[irisdavidenko]

Thank you for the answer, Lena!

I will try my best to come back with the list of answers in 10 days, I am not ready to give up on Fiverr, this platform is too important for me.

 

Is there any other option, maybe, to freeze current funds and check, if I will still work with the same level of quality with my clients and provide my services, to unblock it after some pending time (a month, or half of the year?)