mitanimation Posted June 11 Share Posted June 11 Hello. Today, I received a message on my home page stating that I was the chosen one. Later I saw that it was for professional services. I filled in my required information. It asked for ID verification. I uploaded the photo of my ID. Afterwards, he asked for a selfie. I also took my selfie photo and then immediately saw that my account had been deactivated. What kind of problem is this that you will affect my sales? How can your artificial intelligence see the real person in the photo differently? I want a solution immediately. 5 3 Link to comment Share on other sites More sharing options...
aich1996 Posted June 12 Share Posted June 12 14 hours ago, mitanimation said: Hello. Today, I received a message on my home page stating that I was the chosen one. Later I saw that it was for professional services. I filled in my required information. It asked for ID verification. I uploaded the photo of my ID. Afterwards, he asked for a selfie. I also took my selfie photo and then immediately saw that my account had been deactivated. What kind of problem is this that you will affect my sales? How can your artificial intelligence see the real person in the photo differently? I want a solution immediately. Contact with Fiverr support team. 4 Link to comment Share on other sites More sharing options...
mitanimation Posted June 12 Author Share Posted June 12 Hello, first of all, I expect a response from authorized people, not emojis. While signing up for the new 'profession' feature, I uploaded my ID card and then took a selfie. My account was closed 😄 Artificial intelligence probably could not simulate etc. When I opened a ticket to customer service, they closed the ticket as resolved without any response. On another ticket, I did not receive a response even after 24 hours. Moreover, even though I was the best seller in my field, Fiverr sent me an e-mail saying that your level would be lowered. While I have probably attracted thousands of influencers to Fiverr (my work is published on channels with million subscribers on YouTube and there is a Fiverr link under it), why doesn't Fiverr solve my problem? 6 1 Link to comment Share on other sites More sharing options...
creativecolumn Posted June 12 Share Posted June 12 I am not an authorized person to respond. But I am really scared to try these new features. 5 Link to comment Share on other sites More sharing options...
mitanimation Posted June 12 Author Share Posted June 12 Just now, creativecolumn said: I am not an authorized person to respond. But I am really scared to try these new features. Don't try it, sir. A few more people like me had their accounts closed. I saw a warning like "Because we did it from the phone." Even if your ID photo and your current situation are even slightly different, the system, that is, artificial intelligence, closes your account as soon as you upload it. 4 Link to comment Share on other sites More sharing options...
mitanimation Posted June 12 Author Share Posted June 12 5 hours ago, aich1996 said: Contact with Fiverr support team. Yes, when I opened this problem as a ticket, they closed it as solved 5 minutes later without even replying lol. Then, when I opened a ticket again, they closed it as resolved again. There is currently a ticket to which I have not received an answer for 2 days 🙂 4 Link to comment Share on other sites More sharing options...
donnovan86 Posted June 12 Share Posted June 12 4 minutes ago, mitanimation said: Even if your ID photo and your current situation are even slightly different, the system, that is, artificial intelligence, closes your account as soon as you upload it. From what I saw in the Professions topic opened by Filip, anyone that had these issues ended up going to customer support and they received help.. 4 Link to comment Share on other sites More sharing options...
mitanimation Posted June 12 Author Share Posted June 12 Just now, donnovan86 said: From what I saw in the Professions topic opened by Filip, anyone that had these issues ended up going to customer support and they received help.. Yes, I still haven't received a response to my ticket for almost 2 days. When I opened another ticket on it, they closed the ticket as resolved in less than 5 minutes lol 4 Link to comment Share on other sites More sharing options...
ana_tomy Posted June 12 Share Posted June 12 Hi @mitanimation, please wait patiently to hear back from the team. If you keep opening new tickets on the same issue, they'll get closed and merged into the original ticket. Once you get the info, if you need to respond, please respond through the existing ticket instead of opening a new one. The team will look into this all and get back to you ASAP. Good luck 🍀 6 2 Link to comment Share on other sites More sharing options...
filipdevaere Posted June 12 Share Posted June 12 25 minutes ago, mitanimation said: I saw a warning like "Because we did it from the phone." I always wonder why people want to do things like this on their phones. Use a computer, a phone is not designed to be used as a "work tool". 4 1 Link to comment Share on other sites More sharing options...
katakatica Posted June 12 Share Posted June 12 37 minutes ago, filipdevaere said: I always wonder why people want to do things like this on their phones. Use a computer, a phone is not designed to be used as a "work tool". So normally, yes - but the prompt (to ID yourself) did say to use your phone (the APP). It had a QR code to scan in order to get the process started... I normally wouldn't use my phone for anything but this is how several other systems seem to work (for example, I have an eID now that works where I live - I needed to scan my documents and take a photo the same way.) I think in this case the app was just bugged out for some weird reason. 6 1 Link to comment Share on other sites More sharing options...
filipdevaere Posted June 12 Share Posted June 12 5 minutes ago, katakatica said: So normally, yes - but the prompt (to ID yourself) did say to use your phone (the APP). I understand. For me, there was no need to verify my ID. So I did not use the app. 3 Link to comment Share on other sites More sharing options...
carineb Posted June 12 Share Posted June 12 1 hour ago, filipdevaere said: I always wonder why people want to do things like this on their phones. 5 1 Link to comment Share on other sites More sharing options...
filipdevaere Posted June 12 Share Posted June 12 36 minutes ago, carineb said: I understand. For me, there was no need to verify my ID. So I did not use the app. 4 Link to comment Share on other sites More sharing options...
creativecolumn Posted June 12 Share Posted June 12 7 minutes ago, filipdevaere said: For me, there was no need to verify my ID. Hi Flip. Was there any specific reason for that? I have verified by ID few years back, not sure if I need to verify again. But I am not risking my account. 2 Link to comment Share on other sites More sharing options...
filipdevaere Posted Wednesday at 01:21 PM Share Posted Wednesday at 01:21 PM 49 minutes ago, creativecolumn said: Hi Flip. Was there any specific reason for that? I guess I was handsome enough in my photo. 3 4 Link to comment Share on other sites More sharing options...
filipdevaere Posted Wednesday at 01:23 PM Share Posted Wednesday at 01:23 PM 50 minutes ago, creativecolumn said: Hi Flip. Was there any specific reason for that? I have verified by ID few years back, not sure if I need to verify again. But I am not risking my account. Maybe it was because I was already using a "real" photo and not a logo or image. But, I am not sure about that. 4 Link to comment Share on other sites More sharing options...
creativecolumn Posted Wednesday at 01:26 PM Share Posted Wednesday at 01:26 PM 3 minutes ago, filipdevaere said: Maybe it was because I was already using a "real" photo and not a logo or image. But, I am not sure about that. Thanks for your answer. Let's see how it goes. 4 Link to comment Share on other sites More sharing options...
mitanimation Posted Wednesday at 05:20 PM Author Share Posted Wednesday at 05:20 PM My ticket has still not been responded to for 2 days. We are still victims. 2 2 Link to comment Share on other sites More sharing options...
mitanimation Posted Thursday at 12:20 PM Author Share Posted Thursday at 12:20 PM My account was restricted due to Fiverr's crappy artificial intelligence while authenticating. I opened a ticket 2 days ago and believe me, I haven't received a response for 2 days 🙂 Where is the old quality of Fiverr? How come Fiverr, which used to solve the problem within 1 hour, still hasn't responded for 2 days? 5 1 Link to comment Share on other sites More sharing options...
uk1000 Posted Thursday at 12:36 PM Share Posted Thursday at 12:36 PM (edited) 16 minutes ago, mitanimation said: How come Fiverr, which used to solve the problem within 1 hour, still hasn't responded for 2 days? Maybe if many other sellers also got the option to add professions (eg. those with level 2 and above) maybe a big percentage of those got the error too and contacted customer support about it and so that could be slowing down the CS response time (eg. if they're getting hundreds or thousands of tickets about the error). Edited Thursday at 12:37 PM by uk1000 2 Link to comment Share on other sites More sharing options...
mitanimation Posted Thursday at 12:57 PM Author Share Posted Thursday at 12:57 PM 21 minutes ago, uk1000 said: Maybe if many other sellers also got the option to add professions (eg. those with level 2 and above) maybe a big percentage of those got the error too and contacted customer support about it and so that could be slowing down the CS response time (eg. if they're getting hundreds or thousands of tickets about the error). I am one of the people who first made the mistake regarding this issue. I saw people who had this problem just yesterday and it was solved on the same day. Did it make sense? 2 Link to comment Share on other sites More sharing options...
flash_07 Posted Thursday at 01:05 PM Share Posted Thursday at 01:05 PM I am having the same issue not sure what happened. Not sure if my issue is same or not. I am not able to withdraw amount, can't do any changes in my gigs. Basically account is restricted (I guess). I have opted in for "Profession" as well and it went perfectly fine. Not sure what is the issue exactly. 2 Link to comment Share on other sites More sharing options...
uk1000 Posted Thursday at 01:12 PM Share Posted Thursday at 01:12 PM 13 minutes ago, mitanimation said: I saw people who had this problem just yesterday and it was solved on the same day. Did it make sense? I think seller plus members get higher response times from CS. Maybe TRS do too. So that could be one reason for their faster response from CS. 2 Link to comment Share on other sites More sharing options...
katakatica Posted Thursday at 01:32 PM Share Posted Thursday at 01:32 PM 33 minutes ago, mitanimation said: I am one of the people who first made the mistake regarding this issue. I saw people who had this problem just yesterday and it was solved on the same day. Did it make sense? Before I posted about what happened, I wrote to CS (and they took maybe an hour max to respond or so?) I think it could also be that some of us managed to write to them BEFORE the crowd. Since it - might - be an actual software issue (could be just a weird coincidence) it very well could be that they need to focus on fixing things. (they should still respond to you though.) 2 2 Link to comment Share on other sites More sharing options...
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