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Account & Withdrawal Option Disabled (after the unauthorized access)
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Effective Communication with Buyers
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Question
designsby24
I am writing to urgently request a review of my recent account suspension, associated with Ticket (#11696291). I believe this decision may have been made under a misunderstanding, and I’d like to clarify a few crucial points:
1. No Fault in Security Breach: My account was compromised without any fault on my part. I did not violate any of Fiverr’s terms and conditions. My immediate actions were solely aimed at recovering my funds which were fraudulently used due to the hacking.
2. No Prior Warnings: I received no warnings or notices regarding any potential violations before my account was disabled. This suspension came unexpectedly and without prior communication.
3. Severe Personal Impact: The suspended funds, around $300, represent three months of salary from my regular employment. I have invested many sleepless nights working to earn this amount on Fiverr. The loss of this income is not only financially devastating but also extremely distressing to the point of affecting my well-being.
I kindly ask for a prompt review and reinstatement of my account. This income is crucial for me, and I am committed to resolving any issues in compliance with Fiverr’s policies.
Thank you for your attention to this urgent matter.
@ana_tomy @milos_siena
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