Whether you're getting started or are a Fiverr legacy, this is the place to ask and answer questions

Ask the Community

Hey, I'm wondering how to improve my client satisfaction score. I have a perfect 5-star rating on all my orders and never had any issues with any buyer. Yet, I was stuck on 8/10 success score for a while and even dropped to 7/10 just recently, while having only positive feedback and even getting tips from most of my customers. Success score is the only area that I'm missing to get into top-rated, but I have no idea how to effectively improve it, as I don't really feel like there are any problems. 

I do music and songwriting. I'm not sure if it has any effect, but my gig options are rather expensive and take longer time to complete (compared to other sellers in my area), but that's because I really focus on high quality and dedicate a lot of time to each order and basically I don't offer any cheap alternatives (people opt for the max quality 99% time anyway). 

Do you have any tips on how to achieve any improvements in client satisfaction? 

Client satisfaction score

A home for meaningful connections, peer support, and professional growth.

Fiverr Community

Job Title

Login to the Fiverr Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.