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I am trying to communicate with Fiverr Support, but there has been no response


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Due to some reasons I had deleted my Fiverr account on 23rd May. On 28th May I created a new account using the same email address I used earlier. Now my seller profile is getting disapproved (maybe) because the content (photos and other details) I used on the new account is somewhat similar/same to what it was in the old (now deleted) account. I have already emailed at support@fiverr.com and also created a support ticket. But there has been no response. Could anybody get Fiverr support to respond on this ? My ticket id is 11635354.

Edited by tarunsingh22
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You are not flagged, but your gig is suspended. It appears that the reason is that is highly similar (clone) to one of the gigs from the older accounts. Usually in these cases, the support doesn't review the decision, and it is final. Not replying is a signal that this is the case.

My advice to you would be that you point out that you have deleted the old account (not that it was restricted/blocked/flagged), if that is the case.

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First of all thank you @milos_siena for responding, because without your communication I would not have known what was the issue and I was just shooting in the dark (guessing) here.

Yes, exactly, I deleted the old account. (I am not sharing the email address because this is a public forum, all relevant details are there on the ticket id)

And I did clearly mention on the ticket that the gig photo was indeed the same as the older gig photo (from now deleted account).

I deleted the older account due to a completely unrelated reason, you can check your database for details if you want to confirm. You will find that my account was indeed not restricted/blocked/flagged. It was deleted by my own accord. 

I am unable to access my gigs page, even though (as you say) my account has not been flagged and only my gig has been suspended. But the thing is I cannot access and change my gig details (photos and other stuff) without access to my gigs page so I am unable to edit my now suspended gig so its status will also not change.  

I will update my ticket with these relevant details as you said. But I have two specific requests from you:

1) Could you get somebody from Fiverr support to look into my case with these now additional details that I am about to mention on the ticket.
2) Could you reconfirm that indeed my account is not flagged and only my gig is suspended because I am unable to access my gigs-page where all the gigs are listed and their status is mentioned (i.e. active or suspended) and I also did receive an email saying that my seller-profile has been disapproved.

Thanks and Regards   

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I would like to conclude this post by adding that I did what @milos_siena told me to do. I pointed out to the Fiverr Support that the account I deleted on 23rd May was not restricted/blocked/flagged in any way. I had deleted it on my own accord.

The Fiverr Support responded with a simple ID Verification request for me, and my seller-profile was reapproved following my ID verification. I would like to thank again @milos_siena for the crucial information that he provided and also the Fiverr Support team for a quick resolution once the problem was identified.  

Thanks and Regards

Tarun

 

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  • 2 weeks later...

Hi @tarunsingh22

I see that the ticket is still open. Please rest assured that our Customer Support team will respond soon concerning how to navigate your issues. Please be patient as tickets are addressed in the order in which they are received. 

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