eight_millions Posted May 20 Share Posted May 20 Hello, I have sent a request 4 days ago and still have no answer, despite the 12 hours delay. Is it because the staff takes time to answer or is it because my request is denied and will be closed? I worry about it because of what I asked in my request. Thank you for your time. 5 Link to comment Share on other sites More sharing options...
0 arafatcoco Posted May 20 Share Posted May 20 You better comment on their Facebook page. 4 Link to comment Share on other sites More sharing options...
0 Lena Posted May 20 Share Posted May 20 Hello @eight_millions 1 hour ago, eight_millions said: I worry about it because of what I asked in my request. Please do not worry. I just checked and your ticket is open. Someone from our Customer Support will contact you soon. Please know that we are currently experiencing a high volume of inquiries and that is the sole reason for the delayed reply. We apologize if this caused any inconvenience. We appreciate your understanding. 4 Link to comment Share on other sites More sharing options...
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eight_millions
Hello,
I have sent a request 4 days ago and still have no answer, despite the 12 hours delay. Is it because the staff takes time to answer or is it because my request is denied and will be closed? I worry about it because of what I asked in my request.
Thank you for your time.
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