Will the customer support reply to my request or will it get closed?

[eight_millions]

Hello,

I have sent a request 4 days ago and still have no answer, despite the 12 hours delay. Is it because the staff takes time to answer or is it because my request is denied and will be closed? I worry about it because of what I asked in my request.

Thank you for your time.

 

[arafatcoco]

You better comment on their Facebook page.

[Lena]

Hello @eight_millions 

1 hour ago, eight_millions said:

I worry about it because of what I asked in my request.

Please do not worry. I just checked and your ticket is open. Someone from our Customer Support will contact you soon. Please know that we are currently experiencing a high volume of inquiries and that is the sole reason for the delayed reply. We apologize if this caused any inconvenience.

We appreciate your understanding.