Client is not Submitting Requirements.

[ahmad_freelancr]

Hi, as you can tell by the Title that one of my client has placed an order like 14 hours ago and hasn't provided me the required requirements to continue with the order. The timer has not started yet! What will happen to this order ? Has anyone encountered this type of situation before and how to handle it? Thanks!

[mandyzines]

The "conflict free" metric of the success score for the gig will be affected if you reach out to CS about it.

Canceling the order will affect your success score.

If AI misinterprets communication within that order--even as a result of the client not submitting requirements--it will affect your score.

I wouldn't doubt if the extensions will affect your score.

(But Fiverr cares about the mental health of freelancers)

I wish you the best, fellow human.

 

[smartdezigns]

3 minutes ago, ahmad_freelancr said:

Hi, as you can tell by the Title that one of my client has placed an order like 14 hours ago and hasn't provided me the required requirements to continue with the order. The timer has not started yet! What will happen to this order ? Has anyone encountered this type of situation before and how to handle it? Thanks!

Hi too

Have you tried sending a message to the buyer via Order Page? or Have you used a "Reminder" button? If not, then do it.

If your buyer remains unresponsive in next 2-3 days then contact Fiverr Support and request them to contact the buyer on your behalf.

[ahmad_freelancr]

2 minutes ago, smartdezigns said:

Hi too

Have you tried sending a message to the buyer via Order Page? or Have you used a "Reminder" button? If not, then do it.

If your buyer remains unresponsive in next 2-3 days then contact Fiverr Support and request them to contact the buyer on your behalf.

I have done both. Sent a reminder by clicking on the reminder button and also sent a message via order page.

[smartdezigns]

2 minutes ago, ahmad_freelancr said:

I have done both. Sent a reminder by clicking on the reminder button and also sent a message via order page.

Then, I think you should wait for 2-3 days then contact Fiverr Support so that they can contact your buyer.

[ahmad_freelancr]

7 minutes ago, smartdezigns said:

Hi too

Have you tried sending a message to the buyer via Order Page? or Have you used a "Reminder" button? If not, then do it.

If your buyer remains unresponsive in next 2-3 days then contact Fiverr Support and request them to contact the buyer on your behalf.

His last message was around 5 hours ago that "i will send Shortly"

[smartdezigns]

Just now, ahmad_freelancr said:

His last message was around 5 hours ago that "i will send Shortly"

Then he will send the requirements shortly. Just wait for next 1 or 2 days then if he has said that (will send the files shortly)

[ahmad_freelancr]

Just now, smartdezigns said:

Then he will send the requirements shortly. Just wait for next 1 or 2 days then if he has said that (will send the files shortly)

Thanks! 

[priyank_mod]

28 minutes ago, ahmad_freelancr said:

Hi, as you can tell by the Title that one of my client has placed an order like 14 hours ago and hasn't provided me the required requirements to continue with the order. The timer has not started yet! What will happen to this order ? Has anyone encountered this type of situation before and how to handle it? Thanks!

Once a buyer disappeared for 6 weeks after placing the order and then one fine day returned to share the order requirement, only to realise that my skillset didn't match his requirements. So we had to proceed with cancellation.

So it happens once in a while. Best you can do is remind them once a week, that's all. 

[ahmad_freelancr]

Guys just a lil update. The requirements were provided by the client shortly after i posted this. Thanks! 

[techbard]

contact the support and explain the matter, don't do spam to client. 

[ahmad_freelancr]

Hi guys, one of my client who has already worked with me on three or four projects is not replying me from last 4-5 days and we have an active order going on. This order was placed through a custom offer and i requested requirements to continue with the order. She accepted the custom order but at the requirements option she typed "I'll send you the script in a bit". So, the delivery was started. After like first few hours i again requested for requirements. She said she needs more time and i should extend the delivery time by 5 days more. It was already 2 days and i added 5 days more. So,she had like a week to do her script etc. I went on with it. Now its been 5 days, she is not replying me anymore. I tried messaging her to demand the script like 3-4 times now with a gap of 1-2 days in between each message but she won't reply. She is online though. Should i wait or should i raise this matter to support. Help me out here.

 

P.S. Sorry for any grammatical mistakes, i typed it in a hurry. Thanks!

Edited May 23 by ahmad_freelancr

[priyank_mod]

6 hours ago, ahmad_freelancr said:

Hi guys, one of my client who has already worked with me on three or four projects is not replying me from last 4-5 days and we have an active order going on. This order was placed through a custom offer and i requested requirements to continue with the order. She accepted the custom order but at the requirements option she typed "I'll send you the script in a bit". So, the delivery was started. After like first few hours i again requested for requirements. She said she needs more time and i should extend the delivery time by 5 days more. It was already 2 days and i added 5 days more. So,she had like a week to do her script etc. I went on with it. Now its been 5 days, she is not replying me anymore. I tried messaging her to demand the script like 3-4 times now with a gap of 1-2 days in between each message but she won't reply. She is online though. Should i wait or should i raise this matter to support. Help me out here.

 

P.S. Sorry for any grammatical mistakes, i typed it in a hurry. Thanks!

It is OKAY!!

People have lives and sometimes they get genuinely busy with things. Remember, any of us can have health emergencies too. I understand the anxiety you feel as a new seller to start and complete the order but this might not even be their priority right now. Just send a request for order extension (choose 2 to 4 weeks) which will most likely get 'auto-approved' and wait for them.

For me, this has happened multiple times - buyers disappear after placing the order or in the middle of the order, for weeks or at times, even for a couple of months.