How to cancel subscription custom offer ?

[md_mostafijur]

I have been working with a client since last February 2, 2024. He told me to work for 6 months. I requested for order with 6 months subscription custom offer. He agreed and accep it. Already completed 3 months of work. I delivered the 3rd order today. Now he want to not continue. Now, I want to know whether I can cancel this 6 months subscription? Because he doesn't want to work with me anymore. And if I cancel the subscription, won't there be any problem with my profile?

Edited May 1 by md_mostafijur

[Lena]

Hey there @md_mostafijur 

• Buyers can cancel upcoming subscription orders; however, if an order has already started then regular cancelation terms apply.
• Sellers can cancel a subscription order and it won’t affect sellers' metrics. Sellers will be able to cancel future orders up to 10 days before the next order is meant to start. 

Please find more information on the following link about Subscriptions.

Thank you. 

[md_mostafijur]

4 minutes ago, Lena said:

Hey there @md_mostafijur 

• Buyers can cancel upcoming subscription orders; however, if an order has already started then regular cancelation terms apply.
• Sellers can cancel a subscription order and it won’t affect sellers' metrics. Sellers will be able to cancel future orders up to 10 days before the next order is meant to start. 

Please find more information on the following link about Subscriptions.

Thank you. 

May 2 was the start date for new orders. I didn't know how to cancel, so I didn't cancel before 10 days. Now how can I or Buyers cancel the order of May 2 next order? How to process it?.

[Lena]

8 minutes ago, md_mostafijur said:

May 2 was the start date for new orders. I didn't know how to cancel, so I didn't cancel before 10 days. Now how can I or Buyers cancel the order of May 2 next order? How to process it?.

For order cancellation and further assistance please contact our Customer Support. They will be more than happy to assist you. Please know that you can open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com.