Before the update, I was a Level 2 seller, but now I've been downgraded to a new seller. Also, my success score hasn't gone up from 4.

[aimanmujeeb]

Hello everyone,

I hope you're all doing well. I just wanted to share some recent frustrations. I used to be a Level 2 seller, but due to a recent update, I've been demoted to a new seller status, which feels completely unfair. Despite completing around 12 to 15 orders with 5-star ratings, my success score remains stuck at 4. It's really disheartening, and I'm not sure what steps to take next. Considering that my gig isn't ranking anymore and I'm not receiving any orders, I'm starting to think about leaving Fiverr because of it.

[donnovan86]

Well it's not the success score problematic. Private reviews are very important. And a lot of people that have a positive experience don't leave a private review, but unhappy people do, at least most of the time. And one of your latest reviews has been pretty negative. Considering that you don't have a lot of orders and one of the last reviews was negative most likely, that's why you have a bad success score. Because while you see only public stuff, there are a lot of private metrics that Fiverr takes into account for the success score as well.

[aimanmujeeb]

Yes, You're correct that while one recent review was negative, that review was 1month old. it's important to consider the context of all 156 reviews, most of which are positive. It's unfair to judge solely based on one or two negative reviews. Additionally, if a client seems satisfied during our interactions, it's surprising to receive a negative review privately. It's unfortunate if one review disproportionately impacts our overall success score without considering the majority of positive feedback.

[donnovan86]

8 minutes ago, aimanmujeeb said:

it's important to consider the context of all 156 reviews, most of which are positive.

Private reviews matter the most, and you most likely have at least a single private review that's recent, since not a lot of people leave private reviews. And those that leave negative reviews tend to be the ones that also leave a negative private review. The context doesn't matter that much because newer reviews are the ones taken into account the most. And since Fiverr usually focuses on the reviews for the last half year the most... obviously that negative review is the one holding a lot of weight. And it will for quite some time, unfortunately. I had a similar issue where bad private reviews ended up being a problem for over half a year.. maybe more. 

[priyank_mod]

37 minutes ago, aimanmujeeb said:

 it's important to consider the context of all 156 reviews, most of which are positive. It's unfair to judge solely based on one or two negative reviews. 

Unfortunately, we sellers don't get to decide that. 

We are pretty much walking on the delicate rope, all the time. 🥲