How Success Rate is calculated in New Level System

[sahtisham735]

Hi, hope all of you are doing well. 

I am curious to know about how the success rate is calculated in new level system. I have completed 20 orders with 5.0 ratings but still my success rate is undefined. Before new level system, I was a level 1 seller. Now I am Level 0. All of my requirements are fulfilled except the success rate.

[milos_siena]

You can read this, but it doesn't reveal everything, as @andywarburton said -

https://help.fiverr.com/hc/en-us/articles/360010560118-Fiverr-s-new-level-system 

[majidshowghi]

12 hours ago, andywarburton said:

secret sauce

There is no "secret sauce". Ingredients are obvious.
It is obvious what Fiverr aiming for.
Fiverr wants Faster and sustainable income. Like every other companies.
That literally means Sellers should:
Deliver faster, (Like as before)
Avoid cancellations (Like as before)
Absorb more customers; which literally means better communication and engagements (which might be new in the new evaluation system using AI, via monitoring chats), Good reviews (Like as before)
Good feedback on Private questions(Like as before)


They might want to get rid of slow income services like Animation and Motion graphics. Not sure. They might think like, Okay, every category will have it's inherent competition, so It will be ranked according to the category characteristics, and for that, they will be using AI again. But I am not sure if it works correctly and there will be some bleeding in the new system.
It will effectively help to get rid of scammers though.
They still will have the "newcommers" support, because they will not be able to remove that unspoken rule.

Edited April 18 by majidshowghi

[andywarburton]

Fiverr isn't going to tell you how they make their secret sauce and nobody here knows for sure. Sorry.

[milos_siena]

Sometimes the low success rate is caused by negative private reviews and some delays in order and communication which might seem legit, but these are the new rules.

[majidshowghi]

As far as I know and see and analyzed the new system, I can never rise again on fiverr with the new evaluating system.
My gig's impression, from >10k went down to <30 now.
I can never get any new order again, to prove my talents to the new system any more.
Before I was qualified for top seller level. Now I am zero level.