Meeting before order

[dua_mk]

Client asked me for available time to do meeting to share screen.

I told him that We can't proceed towards meetings until we create an order. Once we create an offer then we'll have access to the zoom meeting. I did right? 

what should we do if client ask for meeting to make requirements clear before placing an order? 

Edited April 15 by dua_mk

[smashradio]

6 hours ago, dua_mk said:

Client asked me for available time to do meeting to share screen.

I told him that We can't proceed towards meetings until we create an order. Once we create an offer then we'll have access to the zoom meeting. I did right? 

what should we do if client ask for meeting to make requirements clear before placing an order? 

As a new seller you can only initiate a video call from inside an order page. That means you need to have an active order with the buyer before you can do so, so you did the right thing by explaining this to your buyer.

I get that this complicates things if the potential buyer wishes to have a Zoom call before they order, but rules are rules. 

You could set up a trial order with the buyer for five bucks and use that order to hold the video call, if they're willing to do so.

The buyer could also use a screen recording app to record a video of their screen (you could do the same if you have to show them something) and you can send those video files as attachments in the chat. Avoid Loom though, I've seen buyers get warnings for that before. 

Otherwise, your only option is inbox messages, unless you're a leveled seller with an average selling price of $50 or above, a Fiverr Pro seller or if you're dealing with a Fiverr Select buyer.

Fiverr does not look kindly upon regular sellers trying to communicate outside the platform, so again, you did the right thing, and you just have to explain to the buyer in a polite way that those are the rules. 

I hope this helps! 🙂 

Edited April 15 by smashradio

[visualstudios]

1 minute ago, Kesha said:

Another thing you can consider is turning on your "consult with a specialist" feature. This will allow buyers to book a one-time, paid consultation call with you before committing to purchasing your service. 

Do not do this until Fiverr changes the way the feature works. This doesn't work with request to order, and buyers can leave you a review for the consultation itself, which means you're under a lot of pressure to just tell them what they want to hear. If they for some reason don't want to go forward with an order after the call (you're not the right fit, for example), they'll feel like they've wasted their money and the likelihood of you getting a bad review is very high.

[dua_mk]

3 hours ago, Kesha said:

Hi @dua_mk! Another thing you can consider is turning on your "consult with a specialist" feature. This will allow buyers to book a one-time, paid consultation call with you before committing to purchasing your service. 

How can i turn it on? Can you guide me please? 

[areeba85]

On 4/15/2024 at 1:51 PM, smashradio said:

As a new seller you can only initiate a video call from inside an order page. That means you need to have an active order with the buyer before you can do so, so you did the right thing by explaining this to your buyer.

I get that this complicates things if the potential buyer wishes to have a Zoom call before they order, but rules are rules. 

You could set up a trial order with the buyer for five bucks and use that order to hold the video call, if they're willing to do so.

The buyer could also use a screen recording app to record a video of their screen (you could do the same if you have to show them something) and you can send those video files as attachments in the chat. Avoid Loom though, I've seen buyers get warnings for that before. 

Otherwise, your only option is inbox messages, unless you're a leveled seller with an average selling price of $50 or above, a Fiverr Pro seller or if you're dealing with a Fiverr Select buyer.

Fiverr does not look kindly upon regular sellers trying to communicate outside the platform, so again, you did the right thing, and you just have to explain to the buyer in a polite way that those are the rules. 

I hope this helps! 🙂 

thanks

 

[Kesha]

Hi @dua_mk! Another thing you can consider is turning on your "consult with a specialist" feature. This will allow buyers to book a one-time, paid consultation call with you before committing to purchasing your service.