I need help from a client

[digidesign73]

HI,

I'm having a hard time with a payment for a client because of the offer a made. This is what he said ;

"I’ve been trying to make the payment for the offer you made, kept getting that after clicking the offer, so I contacted Fiverr support to help in sorting out the error, I was relayed that it’ll be rectified soon. I’m in contact with a customer care representative to process the payment and assured that they’ll sort it out soon." (see attachment).

I don't know whether he's telling the true or not.