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I've thought a lot about writing this post in the past few months. I'm a sensitive person, after all (and so, my experience might not reflect everyone's.) However, the more things change on here, the more I see that I'm not alone. 

(warning: some of this might be pretty triggering if you have anxiety so read with that in mind) 

Almost a year ago, right around my birthday, I had a cancellation that sent me into a breakdown. It wasn't the cute 'sniff-sniff, this is bad' kind of breakdown, but a full-on 'shouting-crying-hating myself for existing' one. 

I pour my heart and soul into what I do. Writing has been my LIFELINE for close to 15 years now. So, 'naturally', when I faced 3-4 rough orders one after the other (none of them 'affected' me in the end, but I never got the money back, of course), I broke. 

I've been asked a lot since then (and even before) why I don't just run my own site and just pay for ads. My answer has always been 'well, Fiverr is my safety net. If something goes wrong, they'll help...' 

They didn't help when the buyer said 'I needed to lie to her that I like the product' or 'the product might have been good if she didn't delay it (meanwhile they were late answering to me several times. I was 1-2 days 'late' after the order's scope was doubled (it was supposed to be a sample) a few days before the deadline because they wanted something else. 

Anyway, I don't hold the buyer at fault anymore because I was (am) the pushover. I should have been firmer (and tried to communicate better.) For all I know, they genuinely didn't know what they wanted and that's okay.. (to some extent.) 

And then in September, too, because someone purchased something that they didn't actually want and got mad because they didn't understand how paying per word count works... 

Fiverr CS, as always, said 'ah, we're sorry, we'll make sure those orders don't affect you'... but they do (and they probably always have.) 

You might be wondering where I'm going with this, but... 

Fiverr keeps saying that they understand that mental health matters. That we are important... and then they allow 2-3 cancellations to WRECK accounts for 6-7 months. 

Fiverr doesn't seem to understand that we're all humans: both us and our customers are. This means that if someone is in a bad mood (or they are just a cranky person) they can easily RUIN a seller. Heck, they can ruin us on PURPOSE. 

I'm reaching a point where Fiverr being my safety net just isn't justified at this point because it's NOT. There's no steady stream of orders if you mess up once, there's no support if things go poorly... 

Heck, it took CS and my SM nearly a month of constant back-and-forth and waiting to tell me (for the 5th time) to go to my tax advisor with my valid TIN because it's invalid. (it's not. My tax advisor gave it to me...) 

I'm not leaving (yet) but I'm not sure what the future holds for me on here... 

tldr.: I'm not sure I feel safe on Fiverr anymore. 

Fiverr needs to do better (my personal ramblings)

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