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Hi @zahraahmad681 

18 hours ago, zahraahmad681 said:

its been over 2 weeks now

We understand that this might be frustrating, but please know that we are currently experiencing a high volume of inquiries. Rest assured that Customer support along with the relevant teams are working hard on resolving this issue. As soon as we have some new information, we will contact you. 

18 hours ago, zahraahmad681 said:

Whenever i try to reach the CS they merge my request to previous one

Merging happens when one ticket is open and is being worked on. There is no need to open additional tickets on the same issue. 

We appreciate your understanding. 

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