Buyer wants to cancel right after sending the requirements .

[aurnab]

Hello i hope everyone's doing well recently i got an order on one of my gig the buyer sent me clear instruction and details in the requirements tab as well but soon after they wanted to cancel the order saying they didn't want the service anymore and sent a cancelation request now if I accept it will it affect my order completation rate I tried reaching out to fiverr support no replies yet but the due time is left less than 3 hours now will it affect my on-time delivery as well if I wait?

[smashradio]

Unless you're a Pro/TRS seller, it will take some time for support to get back to you.

I've been in this situation a few times myself, though the cancellations occurred before the buyers submitted their requirements. Because of that, support cancelled the orders without it affecting my stats. 

From what I understand the buyer hasn't allowed you to start the work, so you might persuade support to cancel the order without it impacting your completion rate. It's your best shot, in my experience. 

Your on-time delivery metric is only influenced if you complete/close the order. So there's no need to stress about the order being marked as late. If the order is cancelled, it won't affect your on-time delivery status.

However, I can't assure that support will handle the cancellation without it affecting your completion rate, especially since the requirements were submitted. I think they should, but I won't guarantee that they do so. 

Edited March 24 by smashradio

[jcat23232]

Very Sad....

[aurnab]

11 hours ago, smashradio said:

Unless you're a Pro/TRS seller, it will take some time for support to get back to you.

I've been in this situation a few times myself, though the cancellations occurred before the buyers submitted their requirements. Because of that, support cancelled the orders without it affecting my stats. 

From what I understand the buyer hasn't allowed you to start the work, so you might persuade support to cancel the order without it impacting your completion rate. It's your best shot, in my experience. 

Your on-time delivery metric is only influenced if you complete/close the order. So there's no need to stress about the order being marked as late. If the order is cancelled, it won't affect your on-time delivery status.

However, I can't assure that support will handle the cancellation without it affecting your completion rate, especially since the requirements were submitted. I think they should, but I won't guarantee that they do so. 

thank you for the detailed info i hope it wont effect my matrics since it wasn't caused because of bad service I guess all we can do now his hope for the best and wait for fiverr support team to respond 

[abdel_kayoum]

I had somehow a similar experience but what happened to me is that after the buyer submited his requirements, he wasnt answering my messages. which was very weird to me so i immediately asked for extended time which was helpful to give me time to contact customer support. they replied and asked me to eventually cancel the order and wait for 2 or 3 days "if i remember correctly" and told me to reach out to them after the cancellation will be done so they can make sure it's not going to affect my profile in any way.