Fiverr account got restricted and temporary disable due to verification process

[farjanabithi448]

Hello Fiverr Forum,

My account got restricted and temporary disable when i tried to verify myself with my passport and selfie. After that immediately my account got restricted. After open the customer ticket they told me the can't do anything with that and don't give me any chance to 2nd attempt my verification. The decision is final and they can't change it. I was met all the criteria for top rated and never get any warning from fiverr for any reason. After  years of hard working i feel it's so unfair to me. They don;t even tell me any valid  reason why they can't change their decision or give me 2nd chance to verify me. 

My question is, as my account is temporary disable will i resolve my account after 90 days? Will i work with this account in future after a certain period? Please let me know? 

Thank you in advance for your guidance.

[Lena]

Hello @farjanabithi448 

21 hours ago, farjanabithi448 said:

My question is, as my account is temporary disable will i resolve my account after 90 days? Will i work with this account in future after a certain period? Please let me know? 

Once the dedicated team finishes the review and reaches the decision, you will be notified. Whether you can continue to use your account depends on that decision.

We appreciate your understanding and patience.