WTF? Respond in original message thread or purchased order message thread?

[jbgofficehours]

Anyone else experiencing that Fiverr has removed the "Looks like you have an order ..." notice you would receive in the original message thread when an order was placed by the buyer with whom you've been messaging?

I asked Customer Service to clarify if I need to respond in the original thread or in the purchase thread? (It's super confusing now). I learned the hard way that not responding in the original thread even though there is a purchase message thread affected my "seller response rate."

Customer Service's response – "I'll pass this on to our development team and suggest this as a new feature."

W ... T ... F?!!

[mandyzines]

I've had that happen intermittently, and ended up sending messages on the order page and within the order chat just to be safe.

Sometimes it seems as if you have to reword things when reaching out to CS. Screenshots can help, but what I've experienced more often than not with tech issues is them requesting a short video.

[jbgofficehours]

Quote

I've had that happen intermittently, and ended up sending messages on the order page and within the order chat just to be safe.

Sometimes it seems as if you have to reword things when reaching out to CS. Screenshots can help, but what I've experienced more often than not with tech issues is them requesting a short video.

Thanks for the input Mandy. I've been on Fiverr for three years now and this has never happened to me before. I clear my cache all the time too.

I've reworded it 4 times with CS including a screenshot and I received a "cut-and-paste-from-the-Fiverr-CS-handbook-non-answer" each time from Fiverr's CS rep.

I've resorted to responding in both when a new buyer doesn't know to move to the purchase thread for messaging on the order.

 

 

[mandyzines]

3 minutes ago, jbgofficehours said:

I've reworded it 4 times with CS including a screenshot and I received a "cut-and-paste-from-the-Fiverr-CS-handbook-non-answer" each time from Fiverr's CS rep.

it doesn't seem like your ticket's been escalated to the tech-centric among CS.