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I hope you're all doing well. I'm reaching out today because I recently observed something wrong with a past collaboration, and I could really use some guidance and advice from fellow freelancers. 

Around 10 months ago, I had an order with a client where we both agreed on the project requirements and I delivered the work as per our agreement. However, due to unforeseen personal circumstances, I had to take a sudden and unexpected long break from work. During this time, the client requested a revision, but unfortunately, I wasn't able to respond or address their request as I was unaware of their messages. In fact, I was out of internet, and yes, I was mentally exhausted and completely forgot about the order. 

Upon returning to Fiverr, I was disheartened to see that the order had been automatically completed, and the client had left a negative review expressing their dissatisfaction. I take great pride in delivering high-quality work and ensuring client satisfaction, so receiving this negative feedback has been quite upsetting. 

I have attached the review left by the client for reference. I completely forgot and was super busy in schedules that I didn't notice it properly until I saw it recently this week. Now, I'm wondering if there is any way to rectify this situation and possibly assist the buyer further. Is there a process for addressing past collaboration issues and potentially removing negative reviews? I would greatly appreciate any insights, advice, or experiences that you can share on this matter. 

Thank you in advance for your help and support. 

Is there a way of repentance for an unfortunate collaboration experience with bad review?

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