How to extend review time

[thea_nrws]

Hi folks

I've got a buyer with a genuine reason for extending the review period for an order I've just delivered, but they are a Fiverr newbie and I've haven't bought anything from a Fiverr seller since the review period extension feature was implemented.

As there's no FAQ question that I can find about how buyers can extend the review period, could someone post a quick instruction on how they extend their review time, or a screenshot showing where they need to go from the order page?

Much appreciated!!!

[vickieito]

Hi @thea_nrws,

Tell your buyer to go to their delivery and at the bottom, they will see two buttons:

Quote

If they click on "I'm not ready yet," they will be given several choices why:

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To extend their review period, the buyer can click on "I need more time to review." Buyers can request up to 5 days at a time to extend their review period.

To request a revision, the buyer can click the first button, "I still need revisions." This will keep the order open indefinitely until there is a new delivery. Buyers will need to include details on what revisions they would like to make.

I've had buyers use either of these buttons to extend their review period.

[thea_nrws]

Fantastic, thank you vickieito 😃

Edited March 8 by thea_nrws

[dxeralam]

It's very helpful. Thank you!