Inquiry regarding working with previous banned client on Fiverr with his new account

[abdulraheem40]

Hello Fiverr community Team,

I hope this message finds you well. I am writing to seek clarification on a situation that has recently come to my attention.

One of my top clients has been banned from the Fiverr platform for reasons unknown to me. Today, he reached out to me through another account, allowing me to recognize him.

I am committed to maintaining transparency and want to ensure that I comply with Fiverr's Terms of Service. Therefore, I am seeking guidance on whether it is appropriate for me to continue working with this client on Fiverr or I should block him, considering he is now using a different account following the ban of his previous one.

I have no knowledge of the specific reasons for the client's account ban, and I am reaching out to Fiverr customer support to understand the platform's policy on working with clients in such circumstances.

Thank you for your time and assistance in providing clarity on this matter.

[proshanto777]

I think No problem.

[catwriter]

2 hours ago, abdulraheem40 said:

I have no knowledge of the specific reasons for the client's account ban, and I am reaching out to Fiverr customer support to understand the platform's policy on working with clients in such circumstances

This is forum, not Customer Support.

Submit a ticket to Customer Support and ask them.

[ana_tomy]

HI @abdulraheem40,

Please contact our Customer Support team.

You can open a ticket Here or send an email to support@fiverr.com.

Thanks ☺️