About success score and Fiverr algorithm

[garsoueiz]

Hello. I am a new seller, and I need your help because asking for support seems useless and has not helped me effectively so far.

Honestly, I have explained this issue so much that I am tired! All my gigs have been removed from search results since January 4th. I guess the reason is the only negative feedback I received from one of my clients, and that too for a ridiculous reason: not reaching an agreement on the price of her next order! She placed her second order while threatening to leave me a negative review if I didn't work at the price she wanted, and she did! I also cancelled the second order, and the support assured me that it would not affect my account negatively.  Although it does not look like this now!

Before this incident, everything was going well, and the trend was growing. During this time and despite this unfair limit, I have received three orders from my previous clients, completed all three successfully, and earned more than $100 so far. I saw in the Fiverr forum that other freelancers whose gigs were removed from search returned to normal after 6 months! Now with the new level overview system, my success score is 4, and it needs to be at least 5 for my gigs to show up in search. Won't new successful orders affect my success score? It's been 5 months since that bad incident; should I still be punished? While it was me who was exposed to abuse and I had to take care of myself, Fiverr did not and does not support me!

 I really need your help because I really don't know how to spend this time! Now all my income is from Fiverr! Do I have the ability to keep all my customers completely satisfied? Have you been able to get the satisfaction of all your users on this platform?, which you expect from the sellers and punish them for?!

Really think about the answer to this question: if Fiverr was to get a success score like the sellers, what points would it get, and how many to 6 months should it be punished for?

[smartdezigns]

Just now, garsoueiz said:

Thank you for answering my question!
Yes, I got mad too when she threatened to leave a negative review! I do not claim that I had treated properly, but I could not remain silent when I read the untrue behaviour that was attributed to me. I could definitely behave more professionally to get less hurt, but I am a newcomer, and I think we all have the right to make a mistake once! This punishment is much bigger than my mistake!

It's okay. It happens. I can understand your frustration because I have been there too but I had always been calm and polite even the other person was rude to me. 

You are not the only one who got punished.. Others have too.. So don't worry. Calm down.

You are right that we must have a right to make mistakes but the problem is that it's not possible on Fiverr.. 

Just focus on delivering quality work. Hopefully things will be fine soon! 

P.S. Try not to be rude if your buyer is being not polite with you. 

[smartdezigns]

14 minutes ago, garsoueiz said:

whose gigs were removed from search returned to normal after 6 months! Now with the new level overview system, my success score is 4, and it needs to be at least 5 for my gigs to show up in search.

Hello too.

Your question is already answered in your post. It definitely takes 3-6 months to get recovered from the effects of private and public reviews so you will have to bear its consequences. 

Secondly, it looks like that you were being rude to your buyer as well (after reading your response to your buyer's response). Change your attitude and behavior as well. Be professional, calm and polite even the buyer is rude to you. 

About new level system: We have to get used to it because this is gonna happen soon (after 14th March 2024) so you cannot do anything regarding it. 

Just keep delivering quality services and stay calm + professional. Hopefully your scores will be improved and you will also be back to track soon.

Good Luck!!

[garsoueiz]

22 minutes ago, smartdezigns said:

Secondly, it looks like that you were being rude to your buyer as well (after reading your response to your buyer's response). Change your attitude and behavior as well. Be professional, calm and polite even the buyer is rude to you.

Thank you for answering my question!
Yes, I got mad too when she threatened to leave a negative review! I do not claim that I had treated properly, but I could not remain silent when I read the untrue behaviour that was attributed to me. I could definitely behave more professionally to get less hurt, but I am a newcomer, and I think we all have the right to make a mistake once! This punishment is much bigger than my mistake!

[khadejasarker]

Success score is very important for Fiverr seller. Read article about it and try to make better success score.