Official feedback thread re: the new leveling system

[Alex.M]

1 hour ago, ocelotrecording said:

Kind regards, from a 5.0 stars (no one review below 5.0) seller, multitipped, with recurrent buyers and detailed 11 skill top evaluation in almost every review!

those 19 reviews don't mean too much, there are others in your category with thousands of reviews, it's actually normal to have a success score of 4 when there are thousands that are performing better, you are  being compared to others in your category as well , it doesn't matter if you have 5 star reviews if there are many others that are doing better 

[vickiespencer]

8 minutes ago, Alex.M said:

those 19 reviews don't mean to much, there are others in your category with thousands of reviews,

Plus, there are private reviews that may not have been five stars. 

[ocelotrecording]

9 minutes ago, Alex.M said:

those 19 reviews don't mean to much, there are others in your category with thousands of reviews, it's actually normal to have a success score of 4 when there are thousands that are performing better, you are  being compared to others in your category as well , it doesn't matter if you have 5 star reviews if there are many others that are doing better 

I know why I'm 4. I talked months ago with Fiverr robots (which assure they are humans..HAHAHA!). I had a psychopathic buyer and when I realized his pathology I immediatly refunded him after 3 delivering of good masters (the best I could do on his not good mixes). Then he is stalkering me through Private Review. And another client that clicked the wrong gig (basic instead of standard) that became my best client HAHAHA!. But for Fiverr the first has the weight of 20 buyers and the second is unsatisfied. No other contention. 

So, pray not to meet a crazy buyer or a newbie: your career will be destroyed forever...forever...forever!

[ocelotrecording]

25 minutes ago, archi_truste said:

Can you review my two gigs and give me feedback on why I'm not getting impressions, clicks or orders? I would appreciate your insight. Thank you!

Are you asking to me? If so, I think I could sell this services only because I targeted a market niche and I'm able to satisfy the buyers: when you search 2 particular tags you find me and few competitors. Take into account that this platform is only a little part of my business for now. And I'm realizing that if they are not planning to fix this Artificial Foolness evaluation system, it will never be my core business! 😄

[Alex.M]

12 minutes ago, ocelotrecording said:

I had a psychopathic buyer and when I realized his pathology I immediatly refunded him after 3 delivering of good masters (the best I could do on his not good mixes).

this also happens from time to time unfortunately and we can't do much about it, in your case I believe that the success score that you have is simply because many others are in front of you for now but that can be changed in time

[ocelotrecording]

45 minutes ago, Alex.M said:

this also happens from time to time unfortunately and we can't do much about it, in your case I believe that the success score that you have is simply because many others are in front of you for now but that can be changed in time

Maybe you forgot that I talked to the transhumans guys... they told me the secrets. And do you think they know the

"weighted average" 

concept in statistic? 

 

[yuancong]

My performance could not be published and my identity cannot be verified, what should I do?

[Alex.M]

5 minutes ago, yuancong said:

 

My performance could not be published and my identity cannot be verified, what should I do?

the only thing you can do is to contact support ( support@fiverr.com ) or go to https://support.fiverr.com/

[yuancong]

1 minute ago, Alex.M said:

您唯一能做的就是联系支持人员（support@fiverr.com）或访问 https://support.fiverr.com/

Thanks

[kyiviter]

Great system, nice feedback)

[dponzio]

3 hours ago, kyiviter said:

Great system, nice feedback)

Same for one of my gigs 😄

[jerryverden]

This success score is pure insanity!!!  I have been working with my Plus rep for months and it bounces all over the place.  I have over over 200 orders from 127 unique clients and a nearly perfect 5-Star rating, 2 clients rated me 4-Stars.  That means 73 of those clients liked the work I do so much they came back again!  That is a better than 36% reorder rate! 

I produce prototypes for people, I get told that revisions are a problem, cancellations are a problem ... you know what ... that is part of the PROTOTYPING business.  You deliver something to a client and they want a revision because they didn't think of something.  I do that kind of work for FREE it's included in the price I provide to my client so they know they will get what they want!  They are HAPPY with that service but Fiverr penalizes me for making my clients happy.

The AI is NOT Artificial Intelligence it is Actually Ignorant of my business.

Order cancellations, I have had 3, I told those clients I would try to do what they wanted and it couldn't be done.  All three of them told me they were happy that I at least tried when nobody else would.  Again, Fiverr's Actually Ignorant system thinks this is BAD.

I have gone from a 8 to a 4 in a week but it takes MONTHS to go from a 4 to a 5! INSANE!

Come on Fiverr!  I have nearly $30,000 in earnings through this system in less than 2 years and I would have much more if you would STOP the Actual Ignorance system of grading!

[dereck_s]

On 1/17/2025 at 8:37 AM, kyiviter said:

Great system, nice feedback)

Same for me. I hate (and i mean i have literal hate) for this new system.

[dereck_s]

23 minutes ago, jerryverden said:

This success score is pure insanity!!!  I have been working with my Plus rep for months and it bounces all over the place.  I have over over 200 orders from 127 unique clients and a nearly perfect 5-Star rating, 2 clients rated me 4-Stars.  That means 73 of those clients liked the work I do so much they came back again!  That is a better than 36% reorder rate! 

I produce prototypes for people, I get told that revisions are a problem, cancellations are a problem ... you know what ... that is part of the PROTOTYPING business.  You deliver something to a client and they want a revision because they didn't think of something.  I do that kind of work for FREE it's included in the price I provide to my client so they know they will get what they want!  They are HAPPY with that service but Fiverr penalizes me for making my clients happy.

The AI is NOT Artificial Intelligence it is Actually Ignorant of my business.

Order cancellations, I have had 3, I told those clients I would try to do what they wanted and it couldn't be done.  All three of them told me they were happy that I at least tried when nobody else would.  Again, Fiverr's Actually Ignorant system thinks this is BAD.

I have gone from a 8 to a 4 in a week but it takes MONTHS to go from a 4 to a 5! INSANE!

Come on Fiverr!  I have nearly $30,000 in earnings through this system in less than 2 years and I would have much more if you would STOP the Actual Ignorance system of grading!

I forget which post it was but they listed the guy who essentially built Neo or was the project head for it and when I looked him up he had a website and the front page of his site had multiple spelling and grammar issues. The guy couldn't be bothered to do a simple spell check on the front page of his own website. How much error checking do you think he did with Neo?

[dponzio]

10 hours ago, jerryverden said:

I produce prototypes for people, I get told that revisions are a problem, cancellations are a problem ... you know what ... that is part of the PROTOTYPING business.  You deliver something to a client and they want a revision because they didn't think of something.  I do that kind of work for FREE it's included in the price I provide to my client so they know they will get what they want!  They are HAPPY with that service but Fiverr penalizes me for making my clients happy.

In my understanding, this platform is not the best option for sophisticated, advanced services targeting the industry such as yours. It was setup and structured for a very different type of service, often standard and readily available.

[uk1000]

11 hours ago, dereck_s said:

How much error checking do you think he did with Neo?

There's a bit about them doing error checking with the AI models used for Neo here (though it doesn't say how much error checking is done. Their graphic also mentions Open AI so maybe they're sending the chat info to Open AI through their API):

https://medium.com/fiverr-engineering/inside-neo-the-journey-of-ai-integration-at-fiverr-99f17276c18f

Quote

...Whenever my team needs to integrate a new AI capability into our chatbot, we start by researching which models are available and which could meet our objectives. Selecting the best model involves experimenting with various options to find the one that best suits our use case.

We begin by creating a dataset of diverse chat scenarios and the expected outcomes we manually determine. Then, we run the same code snippet with this input across different models...we select the model whose results align most closely with our needs.

The evaluation process highlights just how heavily non-deterministic AI models can be. Sometimes the model fails by 30%, 20%, or even just 7%.
I can never be entirely sure why it was faulty. This uncertainty means that improving how we use the model often relies on educated guesses. It also underscores the importance of thorough evaluation because AI models can’t be fully trusted as a black box (at least not yet).

Edited January 19 by uk1000

[runnerstribe]

Serious Data Breach by Fiverr Seller (@)

We hired @ for a simple SEO task, but on January 17, 2025, he illegally accessed and downloaded our full user database of over 26,000 individuals. This included names, addresses, phone numbers, and partial credit card details. We were forced to notify our customers, leading to backlash and lost sales.

Fiverr’s initial response was dismissive, suggesting an apology and implying our responsibility. This breach goes far beyond any refund issue and raises serious questions about Fiverr’s security measures and seller accountability. We’ve demanded the seller’s removal and a senior-level review.

We’re sharing this to warn others and gather feedback. Has anyone else experienced a similar breach or unsatisfactory response? We believe platforms must protect users and enforce strict penalties for clear violations like this.

[jerryverden]

On 1/19/2025 at 6:24 AM, dponzio said:

In my understanding, this platform is not the best option for sophisticated, advanced services targeting the industry such as yours. It was setup and structured for a very different type of service, often standard and readily available.

Well, @dponzio, they don't seem to mind taking 25% of everything I make on their platform, perhaps they should support my business model.  Maybe, if what @uk1000 is saying is true and they are finding failure rates between 7% and 30% they should grade themselves like they are trying to grade us!  I have FAILED, if you want to call it that on 3 of 203 orders or less than 1.5% in almost 2 years of service.  2 of those orders were placed on my service with client must contact me for a custom quote enabled and when I asked Fiverr how that happens they said, well it can sometimes happen under certain circumstances.  But somehow that is MY fault to the AI?? The other one was placed with me and the client understanding I may not be able to complete the order due to the nature of the request but I would try so that one was NOT unexpected by me or the client.  If I get a 4 then @fiverr_brand should rate themselves as a big fat ZERO and apologize to us for putting an AI (Actually Ignorant) albatross around our collective neck!

Edited January 21 by jerryverden

[ceilingeyes]

Since the change, my Fiverr has basically died a death. I used to get a lot of orders, or at least enough. Did it for 5 years. Made over 25k, hundreds of orders, hundreds of 5star reviews. Now I get nothing. 

 

Is there any hope that things may improve? Or is that it now? 

[dponzio]

12 hours ago, jerryverden said:

Well, @dponzio, they don't seem to mind taking 25% of everything I make on their platform, perhaps they should support my business model.  Maybe, if what @uk1000 is saying is true and they are finding failure rates between 7% and 30% they should grade themselves like they are trying to grade us!  I have FAILED, if you want to call it that on 3 of 203 orders or less than 1.5% in almost 2 years of service.  2 of those orders were placed on my service with client must contact me for a custom quote enabled and when I asked Fiverr how that happens they said, well it can sometimes happen under certain circumstances.  But somehow that is MY fault to the AI?? The other one was placed with me and the client understanding I may not be able to complete the order due to the nature of the request but I would try so that one was NOT unexpected by me or the client.  If I get a 4 then @fiverr_brand should rate themselves as a big fat ZERO and apologize to us for putting an AI (Actually Ignorant) albatross around our collective neck!

Thanks for coming back, please understand that I wasn't criticising you at all. I am fully sympathetic, as I face similar issues with this platform in my service segment. It has a rigid and penalising structure, and a faulty AI, that do not allow some high-level professionals to express their full potential, at least in your segment as well as mine. There is at least another user of this forum, an engineer (sorry if I miss his nickname right now) who shared similar issues with his projects here. 

[nickwilcox]

On 6/14/2024 at 6:19 AM, donnovan86 said:

People can leave private reviews. And some might not leave, only those that are unhappy or who have time to leave private reviews.  There are private metrics we don't see, so even if we all have only 5 stars publicly, private feedback is more valuable for Fiverr and if only a few people complete it and some of them have negative/bad things to say there... it affects your gig. 

I think I am a prime example of that not being a thing. I think people just want stuff fast, so if they see more than an order or a few more in queue, they think you are busy and go for someone else. Plus, there are those buyers that are very cheap, and so on. 

So to clarify.  If someone leaves a "private review" the seller can't see any aspect of it yet it directly impacts their  Success Score?  Is there a way to get any of that information to improve or are completely held hostage by data you can't see? 

[donnovan86]

3 minutes ago, nickwilcox said:

o to clarify.  If someone leaves a "private review" the seller can't see any aspect of it yet it directly impacts their  Success Score?  Is there a way to get any of that information to improve or are completely held hostage by data you can't see? 

Buyers are reassured that no one will see the private review. So that should tell you everything you need to know. It seems Fiverr either received messages from buyers or they saw themselves that people tend to leave either a bad review if they are unhappy or a 5 star review if they are even slightly happy, so they won't damage the seller's reputation. 

They made this private review system and the idea is that they encourage buyers to be honest, and assure them that no one will see what they say/share. A lot of the time, these private reviews can be less stellar when compared to the public review left for the same order. That's because the buyer tells exactly how they feel. Some also leave these randomly, and then you have sellers not knowing why they are deranked, because they only have 5 stars in public reviews.

Yes, private reviews have a significant impact because Fiverr relies on that data to be more genuine when compared to a public review, most likely. And no, we won't ever see that, especially since they assure buyers that data remains private and it won't be shared with sellers. U-work also has a similar system as well. It's most likely due to having way too many sellers..

[nickwilcox]

On 1/17/2025 at 8:37 AM, kyiviter said:

Great system, nice feedback)

I had this just happen too right after my Level 2 was dropped because of my Success Score suddenly dropping 2 points in November.  Ironically it now has results when I just chedked.  I should have taken screenshots.  The AI is on the sauce.

[nickwilcox]

23 minutes ago, donnovan86 said:

Buyers are reassured that no one will see the private review. So that should tell you everything you need to know. It seems Fiverr either received messages from buyers or they saw themselves that people tend to leave either a bad review if they are unhappy or a 5 star review if they are even slightly happy, so they won't damage the seller's reputation. 

They made this private review system and the idea is that they encourage buyers to be honest, and assure them that no one will see what they say/share. A lot of the time, these private reviews can be less stellar when compared to the public review left for the same order. That's because the buyer tells exactly how they feel. Some also leave these randomly, and then you have sellers not knowing why they are deranked, because they only have 5 stars in public reviews.

Yes, private reviews have a significant impact because Fiverr relies on that data to be more genuine when compared to a public review, most likely. And no, we won't ever see that, especially since they assure buyers that data remains private and it won't be shared with sellers. U-work also has a similar system as well. It's most likely due to having way too many sellers..

Seems everything FIVERR has done to make things "fair" has been at the expense of the seller.  You'd think taking 20% off the top and a portion of my tips would have been enough. 

Edited January 21 by nickwilcox

[ocelotrecording]

On 1/19/2025 at 2:40 AM, jerryverden said:

Fiverr penalizes me for making my clients happy.

 

This sentence should be enough to let them see the light!! No one overthere? AI kidnappens them. 

I really love your conciseness!❤

 

 

Edited January 22 by ocelotrecording