Official feedback thread re: the new leveling system

[smartdezigns]

11 hours ago, egomes74 said:

I had first account, which was on 2022- 2023. I got 15 up reviews. But I forgot accurate number.  But when Fiverr asked me to verify, then due to internet issue, I failed. Then my account was restricted.  I was also a member of this forum before.  That's why I know this situation. 

@Lena Kindly check this case. Thank you

[filipdevaere]

5 minutes ago, smartdezigns said:

@Lena Kindly check this case. Thank you

I already informed Lena.

[prologo1]

Tips to improve my success score. I need to get back my level status.

[filipdevaere]

10 minutes ago, prologo1 said:

Tips to improve my success score. I need to get back my level status.

Did you read already these 70 pages? 

[rudyabel]

In these last 14 months, I've seen my daily impressions go from 1k-3k a week to today's whopping 33 impressions a day. Yes 33. And 5r has the audacity to offer me "promoted gigs" as a way out of the whole THEY PUT ME IN! 

"We don't guarantee impressions " very quickly turns into "we will use it as a weapon against you. Pay us more or we'll turn off your exposure. " If you were an American company you'd be sued for racketeering. 

Really? Does that sound even remotely sane? To punish good sellers on a relatively blind scale? For little reason. You can settle back on those you do allow to succeed but you'll obviously never know how much you lost in potential. 

 

 

[rudyabel]

STILL! They expect sweetness in communication.  

STILL! They expect me to "make it big" on that piddling of exposure. And ask then, what's MY problem. Why am I not doing better? Seriously? That's like cutting off somebody's foot and requiring a 100 yard dash 5 minutes later. 

 

Edited December 12, 2024 by rudyabel

[newsmike]

33 minutes ago, rudyabel said:

Pay us more or we'll turn off your exposure. " If you were an American company you'd be sued for racketeering.

Actually this is the way the entire internet works, always has. No reasonable person would even consider suing a private company who wishes to charge for advertising on their servers. Are you suing Google (American company) for not promoting you?  Maybe you should sue the New York Times for not promoting you as well.

You are not owed clicks, impressions or sales. What are you doing to beat your competitors at promotion, exposure and sales? 

Edited December 12, 2024 by newsmike

[rudyabel]

Please go away. This is not even remotely the point. There are thousands of people that are suddenly shut out of their businesses and you want to pontificate about exposure?!?!? It's a racket if google throttles you for not complying with their supposedly free to use product. They've been sued for that and lost many times. AND they an anti trust target. Really, no one wants to hear about how it's suddenly a jiggled keyword that makes all the difference. It's an absurdity and insulting to the intelligence of anyone on the other end of the stick. If this were as "free to use" as advertised, then I wouldn't be scaping by here on nuggets. I would organically see a greater part of the market based on merit alone. LIKE I USED TO. While you get to make a billion mistakes, see the full extent of the market every day, get the occasional negative review, with little apparent consequence to your business, it is no where near an even playing field. NO #$%$  people succeed when they are given free reign to the entire market. Sequestering the market IS the racket. I more than qualify to compete against you, friend. You try to do something when you are being held below new seller stats for no reason whatsoever. It's a cute romantic idea that you can survive just fine on 30 impressions a day. It may happen to you anyway. I'm not going to take 14 months of this and smile, dude...

Edited December 12, 2024 by rudyabel

[newsmike]

So promoting yourself is not an option?  Fascinating. You seem to have no knowledge of how the world works, only an inflated sense of what you are entitled to.  How's that working out for you?  

[dponzio]

On 12/13/2024 at 1:27 AM, newsmike said:

So promoting yourself is not an option?  Fascinating. You seem to have no knowledge of how the world works, only an inflated sense of what you are entitled to.  How's that working out for you?  

I  interpreted Rudyabel's post in another way that resonates with my experience - the issue being that, compared with other freelancing platforms, in FIVERR sellers are only reactive to incoming enquiries, whose quality I have to say, is very poor and getting worse everyday, at least in my segment. Positive exceptions have become even more rare than in the past. Apart from setting your profile and gigs as best as you can, and providing professional and polite responses even to bottom-end enquiries, as a seller there isn't much else that you can do, there's no proactive role that you can play, like regularly applying to fitting projects. Therefore when I receive Fiverr's "encouraging" emails informing that I have 1 month to prevent losing my level, they look cringing to me as I feel pretty powerless. Looks like the whole responsibility is positioned on the very people who can't do anything, while the platform does not attract buyers of an acceptable level, nor presents solid and credible projects to apply to on a regular basis. I would not spend budget on paid ads when the audience lacks the minimum acceptable quality. I am a very small seller here, while I am pretty successful in other platforms where I can play a more proactive role, and with quality clients. In my view, when Fiverr decides to lower your exposure, there isn't much that you can do if you have already fine-tuned your profile, gigs and pricing.

Edited December 14, 2024 by dponzio

[filipdevaere]

3 minutes ago, dponzio said:

In my view, when Fiverr decides to lower your exposure, there isn't much that you can do if you have already fine-tuned your profile, gigs and pricing

Indeed.

[mandyzines]

7 hours ago, dponzio said:

when Fiverr decides to lower your exposure, there isn't much that you can do if you have already fine-tuned your profile, gigs and pricing.

That can also happen when you have nice scores and no scary emails. It's hard to know if there are simply less buyers in your niche on the site and/or the system is matching you with clients with incompatible budgets and other needs, then it punishes you for being incompatible with the people it brought to you.

I'm thinking that might be why I didn't make the manual review for Top Rated Seller. It's not like I tell people to go pound sand when they ask for custom samples without letting me know about the scope and budget of their project, but there have been countless instances where I try to pull that information out of them and they get angry no matter how nice I am about it. I don't know why I even try to get that info from them in these instances; I should just tell them custom samples aren't something I do on Fiverr and leave it at that. Then, at least all I get lashings for is not converting to orders. Either way, though, it means the system sends less possible clients to me.

[dponzio]

 

15 hours ago, mandyzines said:

It's hard to know if there are simply less buyers in your niche on the site and/or the system is matching you with clients with incompatible budgets and other needs, then it punishes you for being incompatible with the people it brought to you.

It should be the other way round: that the freeloaders are kicked out of this platform and we are rewarded for being polite and professional nonetheless. I see that you have a portfolio on your profile and there's no reason to ask for a custom sample.

[cal5086]

I went from getting 10 messages a day from new clients to maybe 1 per week. I paused all my gigs, ones that have been up for over 13 years, my main money makers because they are languishing in the dregs of the Success Score algorithmic underworld.

I made a brand new gig, After 5 orders all 5 stars, some with tips, the gig is at a 3 success score and apparently I'm terrible at communicating despite every single one of these clients rating me otherwise.

I'm not even sure what I'm supposed to do with this information, how do you improve on 5 stars, tips and repeat customers....?

From TRS to level 1 in a months time, with 99.9% positive 5 star reviews, 14 years on the platform :(

Edited December 16, 2024 by cal5086

[mandyzines]

On 12/16/2024 at 5:12 AM, cal5086 said:

apparently I'm terrible at communicating

Have you tried turning yourself into a bot, potentially repeating everything for the third time, breaking your client's eyeballs and eating up two of their most valuable assets that cannot be recovered (time and attention) to appease the AI reading/grading your order communication by using these templates? https://www.fiverr.com/cp/communications-best-practices-hub-articles-aligning-as-you-go

https://www.fiverr.com/cp/communications-best-practices-hub-articles-the-perfect-proposal

Edited December 17, 2024 by mandyzines

[cal5086]

On 12/18/2024 at 2:18 AM, mandyzines said:

Have you tried turning yourself into a bot, potentially repeating everything for the third time, breaking your client's eyeballs and eating up two of their most valuable assets that cannot be recovered (time and attention) to appease the AI reading/grading your order communication by using these templates? https://www.fiverr.com/cp/communications-best-practices-hub-articles-aligning-as-you-go

https://www.fiverr.com/cp/communications-best-practices-hub-articles-the-perfect-proposal

Yeah :/ I never seen that before but I'm not surprised honestly.

I've all but given up ever being TRS or level 2. I have my two gigs, I'll get my repeat clients for 2025 and slowly close everything out eventually on here, it's for the better, maybe it picks up, maybe it doesn't, but I had a really good run on here over 14 years and if Fiverr doesn't appreciate it, other places will.

Ultimately it would be SOOO easy to just sit on Fiverr make beautiful book covers for authors forever, but I need to do other things with my life and I'm excited to make some video games so I'm glad it happened. I just wish I understood the logic more. It really frustrates me to see something I've spent more then a decade building up,  so thoroughly destroyed and all based on an algorithm that even Fiverr doesn't understand enough to explain it.... that is my main source of frustration, but otherwise it's fine... and I needed a good push in another direction, so I have Fiverr to thank for that also :)

Hopefully the stuff I've posted can help other people who may lose their TRS in the future.

Edited December 19, 2024 by cal5086

[leonmladin]

On 2/22/2024 at 6:00 PM, carineb said:

No Fiverr member has commented on the answers to the 3 questions in the customer satisfaction questionnaire, which now jump directly from "Average" to "Very Good".
I really don't understand why there's no nuance between average and very good!

"Very Good" is now worth 4 stars, whereas "Very good" used to be worth 5 stars. The number of stars required to maintain our Level must be lowered accordingly!

I notice that Fiverr has understood for the CS questionnaire that it is important to have a nuance between Average and Very Satisfied... 

Guys, but I think this shouldn't impact our overall rating anyway! This should be simply something that helps fiverr organize their gigs suited for different people and clients needs! For example the one regarding the cost of the service is a total nonsense because it contradicts with your value as a seller. What do you guys think?

[adprimus_de]

I was so hyped to get on level 1 to promote my gigs, but now, my success score dropped from 9 to 4... What the hell. There was just one single order that was too late, but I solved it and my client is more than satisfied. What can I do now? My ranking is now lower, now one sends me a message anymore. It is so frustrating...

[Alex.M]

8 minutes ago, adprimus_de said:

I was so hyped to get on level 1 to promote my gigs, but now, my success score dropped from 9 to 4... What the hell. There was just one single order that was too late, but I solved it and my client is more than satisfied. What can I do now? My ranking is now lower, now one sends me a message anymore. It is so frustrating...

such a drop shouldn't happen, the success score should remain stable over time, I've never heard about such drops from 10 / 9 to 4 without a severe issue... It might be possible if you had very few orders perhaps. 

 

Later Edit : I see that you only have 8 reviews...  no wonder the success score is not stable. 

[adprimus_de]

4 minutes ago, Alex.M said:

Later Edit : I see that you only have 8 reviews...  no wonder the success score is not stable. 

yes, that is true, but still, I felt that I have some momentum now. Had a couple of messages per week and looked forward to promote my Gig via the platform. Makes no sense IMO that it dropped from a 9 to a 4. I give my best to overdeliver, offer free consultation and keep the communication to a high standart. But still, here I am with a 4 as my success score. Feels wrong. 

[Alex.M]

5 minutes ago, adprimus_de said:

Feels wrong. 

well it is wrong, I understand what you're saying however this is how the system works for now... You will have a stable success score after you will get more orders most likely, also you are  being compared to other sellers in your niche so if others are doing better for now automatically your success score will be lower , at least in theory 

[priyank_mod]

3 hours ago, adprimus_de said:

I was so hyped to get on level 1 to promote my gigs, but now, my success score dropped from 9 to 4... What the hell. There was just one single order that was too late, but I solved it and my client is more than satisfied. What can I do now? My ranking is now lower, now one sends me a message anymore. It is so frustrating...

A lot of accounts which had high success scores but a low volume of orders have seen similar drop over the last few days!! 

Perhaps Fiverr has tweaked the algorithm recently to reduce scores for sellers who sell below a certain threshold. 

PS Avoid wasting money on promoted gigs as a level 1 seller. Algorithm tends to push gigs with higher number of reviews and selling history. 

[ocelotrecording]

So, after 70 pages of forum: where can I buy a level upgrade? Everything has a price..tell me where and how much, Fiverr administrators! 😄

Kind regards, from a 5.0 stars (no one review below 5.0) seller, multitipped, with recurrent buyers and detailed 11 skill top evaluation in almost every review!

This platform is a joke.

[priyank_mod]

24 minutes ago, ocelotrecording said:

Kind regards, from a 5.0 stars (no one review below 5.0) seller, multitipped, with recurrent buyers and detailed 11 skill top evaluation in almost every review!

Quite astonishing!!

Nobody else on Fiverr has such amazing stats. 🙌

[ocelotrecording]

24 minutes ago, priyank_mod said:

Quite astonishing!!

Nobody else on Fiverr has such amazing stats. 🙌

...but with a success score of 4....🙌

Edited Thursday at 04:13 PM by ocelotrecording