Problems With Buyer Not Accepting Delivery

[donnaowen]

I’ve recently had a gig ordered (the 10th) for 2 amazon product reviews. Due to the reviews being requested in German, the buyer seemed very accommodating and sent me what he wanted verbatim. I copied it word for word and sent him a screenshot of the 2 reviews under my Amazon reviewer name within an hour.



That was 3 days ago and since then I tried to re-deliver the order yesterday with no success. #-o



From more experienced sellers, is this something I need to be more concerned about? Is he trying to get free work from me and should I contact support? I’ve taken screenshots of our conversation and the work I did, including the response times on the work I did.



I asked for clarification since I was confused by the lack of response but is this normal behavior for buyers? :-?

[Guest norrsken_marc]

Hi @donnaowen, lack of response doesn’t necessarily mean anything negative. If the buyer wants something to be changed, they will request a modification. If this buyer does not, it simply means that he did not get to your delivered order yet. It will actually be automatically marked as complete after around 3 days, so just stay patient and best of luck for your next orders.

[donnaowen]

I appreciate your experience, thank you. I guess I’m just getting a bad feeling from this based on the difference from earlier orders.

[theslackjaw]

Often you will get no response from buyers. They will just take your order and go about their business. The way Fiverr is set up, unless a cancellation occurs (where you would be notified) you will get your money.



About 1/5 of my customer base have never gotten back to me after the order. So it’s quite common.

[Guest norrsken_marc]

Reply to @donnaowen: Stay confident in your work, and I’m sure your customers will like their experience.

[donnaowen]

By the end of the day I actually got the money dropped into my waiting account. No review, but no cancelation. The 1/5 stands up since this was my fifth gig.