Feedback form transparency

[charlsmcfarlane]

It seems that, in some cases, buyers don’t understand the impact the new feedback form has on the seller’s rating.

Can we have a 5-star rating next to the submit button, that shows what their emoji selections are when translated into stars? Maybe another way would be to have a pop-up that says, “based on your selections, this order will receive a rating of 4.3 stars. Does that align with your opinion of the seller’s performance?”

In the spirit of transparency, this would give them the context to understand what their rating means in real terms.

Thanks

Edited February 21 by charlsmcfarlane

[ads_expertbd]

Use a clear and consistent star rating system

[charlsmcfarlane]

2 hours ago, ads_expertbd said:

Use a clear and consistent star rating system

I don’t disagree but I can’t see fiverr going back to the old system. I’m hoping they will be open to improving the new system though.

[donnovan86]

3 hours ago, charlsmcfarlane said:

Can we have a 5-star rating next to the submit button, that shows what their emoji selections are when translated into stars? Maybe another way would be to have a pop-up that says, “based on your selections, this order will receive a rating of 4.3 stars. Does that align with your opinion of the seller’s performance?”

 

 

Buyers can already see the review score. This is the screen they see before publishing the review. So they should be aware of what rating they are leaving, unless they randomly click everything and just copy-paste their review message. Which a lot of people do, in my experience. But yeah, they can see the review score.