alish_creator Posted February 19 Share Posted February 19 I am a level 2 seller who has earned $100k on Fiverr, completed more than 2800 orders with only 26 cancellations (most of which were due to duplicate purchases, so it's not my fault), and received only 3 negative ratings. However, my success score is calculated at 4 due to the negative impact of client communication and order cancellation. To be honest, I felt lost when I learned that it is calculated from almost 2 years of data and cannot be improved in the near future. Now, I am finding it difficult to communicate with new buyers because I am not sure what to write in messages to make my communication effective. And things are getting worse because my gigs are not appearing in search results due to my score. I have been working on Fiverr since 2019 and I possess great communication skills, which is evident from the client's public review texts and ratings. I offer free Zoom sessions to my buyers, but I still received a negative impact on effective communication. Things get worse: I have a friend who directly blocks buyers if they don't understand the message, send rude messages, and his English is not good at all. He is the one with a higher number of order cancellations, yet he got a 9 score, which baffles me because that's when I am unable to understand how Fiverr actually calculates success score parameters. I am not sure what my next step should be, but it worries me and makes me reconsider my future once again 😕 7 1 3 Link to comment Share on other sites More sharing options...
sabaanwer Posted February 19 Share Posted February 19 That's really sad to hear 5 Link to comment Share on other sites More sharing options...
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