Update: Addressing new level system questions and feedback

[filipdevaere]

A Fiverr staff member trying to avoid an answer.
Here is the post ........... 

 

2 sellers are asking a question. No answer from the Fiverr staff member.

[almostfauxreal]

45 minutes ago, donnovan86 said:

The problem exists in all verticals. That's why the Agency feature should actually be forced upon sellers that are clearly not an individual seller. There are writers who clearly say they have a team anywhere online if you search their name. Yet on Fiverr they pose as a solo writer, even if they have dozens of orders at once. However not every buyer looks for that, they trust the person, especially if Fiverr also gave them one of those rarer badges.

It's definitely not an isolated incident. But I doubt Fiverr will actually force them to disclose how they work, after all, these agencies/groups/teams generate revenue so.. 

There's one specific one I'm thinking about, we might have the same in mind, but at least this one's gigs are all on hold right now. Not sure since when it's like that but maybe it has to do with the update as well, who knows. 

But I do agree, that's the perfect scenario for the agency feature as for a buyer it looks like you're buying from that one person. I mean until now no one said anything against it so was a great time for this seller to create several income streams.

Edited February 20 by almostfauxreal

[donnovan86]

8 minutes ago, katherinasim said:

To summarize this, the new rating system is bugs on bugs. 

•  

It's all stuff they have always been doing and tracking in the background. So it's not like they have anything new here. They are just showing more of the background data. Which clearly shows one thing, we are tracked for every little metric. No wonder I was not getting any messages when I had an extension or revision active. 

 

10 minutes ago, katherinasim said:

• Value for money - is ridiculous and not fair criteria, most buyers don't choose "over satisfied" when giving a rating to our work, they choose "very good" which is 4 stars
•  

That's the point, so not everyone has 5 stars anymore. The system does its job, I saw various sellers with lower gig score average, so if that's what Fiverr wanted, it certainly works. 

 

[budaart]

4 minutes ago, filipdevaere said:

A Fiverr staff member trying to avoid an answer.
Here is the post ........... 

 

2 sellers are asking a question. No answer from the Fiverr staff member.

I also contacted customer support about this matter. They penalise us for not replying under 24 hours but this standard won't apply to a huge company.

[donnovan86]

1 minute ago, almostfauxreal said:

There's one specific one I'm thinking about, we might have the same in mind, but at least this one's gigs are all on hold right now. Not sure since when it's like that but maybe it has to do with the update as well, who knows.

I don't think we are talking about the same person because the one I am talking about has dozens of orders in queue right now. And in general. 

[wiki00]

after the update i feel like the promoted gigs are not getting that much view and no response from the buyers even that is turned on.
is there any relation of promoted gig visibility on the market with Success Score?

[Alex.M]

5 minutes ago, budaart said:

They penalise us for not replying under 24 hours but this standard won't apply to a huge company.

well how much time do you need honesty ..? 24h is more than enough

[budaart]

Just now, Alex.M said:

well how much time do you need honesty ..? 24h is more than enough

So why won't they reply? Huh?

[dianeofmusgrave]

I thought I would update you on my foray into the canceled gigs.

I have a big negative impact on gig cancellation on one of my gigs making it a four. I have only ever had two cancellations on that gig both within a few minutes of placing the order and both before requirements were submitted. 

After a day of back and forth, a customer support agent said they would escalate. I received an email 3 hours ago stating the following 

 

 

K_______ here this time, thank you for your patience while our relevant team thoroughly reviewed your Gigs' success score and key areas. It was confirmed that there is no discrepancy, and the scores you are seeing are correct and reflect your performance.
 
Regarding the Order Cancellations key area that may be displayed under your Gig success score, it's important to clarify that this is different from OCR (Order Completion Rate %). The Order Cancellation key area considers various metrics around order cancellations, including factors related to the order process before determining bad cancellations. It's a smarter, more complex indicator and not a simple percentage like OCR.

I can only inferr from this that old cancellation policies no longer apply. If you have any cancellations I suggest you check them and go to customer support. Anyone can get an order placed by mistake, no one is safe from that.
 

I have asked if the previously stated bug with cancellations therefore does not apply to me.



I also had a client request a delivery extension because they had a loss in the family. If delivery extensions are held against us I wonder what Fiverr would like me to tell them.

[Alex.M]

4 minutes ago, budaart said:

So why won't they reply? Huh?

huh , but they do reply ... especially if you are a seller plus member... ' huh ' 

[sathisultana900]

What else can I say sadly I have completed 53 orders out of which 50 are 5 stars and 3 orders were canceled 7 to 9 months back due to non-cooperation from buyers.  There was also a buyer who blocked me and sent me an order to cancel the order.  When I contacted customer support they said they will refund my due wages, after contacting them later they failed to refund me my wages.  We have to face such a difficult situation, but we the sellers are affected by the cancellation of this order.  Due to the achievement score update, the first level is now level 0  Gig not available  Delivery time has never been delayed but my response rate is set to 0.  I don't think how much I would improve my success score if I hadn't been employed for the past 6 months because I couldn't find a gig.  All my efforts seem futile if all my clients are satisfied with me.

[emmaki]

57 minutes ago, donnovan86 said:

The problem exists in all verticals. That's why the Agency feature should actually be forced upon sellers that are clearly not an individual seller. There are writers who clearly say they have a team anywhere online if you search their name. Yet on Fiverr they pose as a solo writer, even if they have dozens of orders at once. However not every buyer looks for that, they trust the person, especially if Fiverr also gave them one of those rarer badges.

And one of those sellers is a pro 1MM+ seller who plasters herself all over Fiverr as a guru, encouraging AI use because Fiverr's made it easier than ever to succeed. Her reviews tell the story. Not sure if she's still OOO, but right now she's building a cabin in the back of beyond or something. 

I'm sure most of you know who she is. Considering the Community Standards are particular about dishonesty and misrepresenting oneself, I have no idea why she still has all the gongs. It's been painfully obvious for years thzt she outsources and doesn't take the time for QC, and I'm pretty sure she bragged about it on a few occasions (the outsourcing, not the QC - there's not much to brag about there). 

As for the haplessness of staff trying to answer anything here or in emails with transparency or clarity, I'll repeat the thing I've said daily: we need the CEO or c-exec to speak. I

 

[emmaki]

6 minutes ago, Alex.M said:

huh , but they do reply ... especially if you are a seller plus member... ' huh ' 

I am a Pro Verified TRS Seller Plus Premium with gigs in the Pro, Certified, and Enterprise catalog. 

It's tumbleweeds to my questions - or heavy emphasis on "hearing" and "listening". 

Other sellers who have far more impressive credentials with RL XP in their industry as what sounds like high level consultants seem to also be ignored.

Meanwhile, softball questions are getting vague non-answers. It's all the same in the end.

Edited February 20 by emmaki
I haven't made a million buck though. Perhaps that's the issue?

[budaart]

4 minutes ago, Alex.M said:

huh , but they do reply ... especially if you are a seller plus member... ' huh ' 

So I have to pay to get a response under 24 hours? Obviously it's a good business model: create a problem, sell a solution. Should seller charge for promt responses too then? Are you flexing that you chose to pay for seller plus now? 😅

[Alex.M]

4 minutes ago, budaart said:

Are you flexing that you chose to pay for seller plus now? 😅

you should read my previous posts, there are around 40 on this thread alone

[emmaki]

1 minute ago, karlaofficial said:

Make.This.Stop. 😔

fiverr:

[almostfauxreal]

24 minutes ago, emmaki said:

And one of those sellers is a pro 1MM+ seller who plasters herself all over Fiverr as a guru, encouraging AI use because Fiverr's made it easier than ever to succeed. Her reviews tell the story. Not sure if she's still OOO, but right now she's building a cabin in the back of beyond or something. 

I'm sure most of you know who she is. Considering the Community Standards are particular about dishonesty and misrepresenting oneself, I have no idea why she still has all the gongs. It's been painfully obvious for years thzt she outsources and doesn't take the time for QC, and I'm pretty sure she bragged about it on a few occasions (the outsourcing, not the QC - there's not much to brag about there). 

As for the haplessness of staff trying to answer anything here or in emails with transparency or clarity, I'll repeat the thing I've said daily: we need the CEO or c-exec to speak. I

 

Yeah that's exactly the one I meant here 😄 The gigs are on hold now though.

42 minutes ago, almostfauxreal said:

There's one specific one I'm thinking about, we might have the same in mind, but at least this one's gigs are all on hold right now. Not sure since when it's like that but maybe it has to do with the update as well, who knows. 

But I do agree, that's the perfect scenario for the agency feature as for a buyer it looks like you're buying from that one person. I mean until now no one said anything against it so was a great time for this seller to create several income streams.

 

[cal5086]

15 hours ago, pyxisstudio said:

I got 4 But I am planning to delete the gig and make a new one.

Has anyone on here successfully brought their score up by deleting gigs?

Edited February 20 by cal5086

[donnovan86]

26 minutes ago, emmaki said:

And one of those sellers is a pro 1MM+ seller who plasters herself all over Fiverr as a guru, encouraging AI use because Fiverr's made it easier than ever to succeed. Her reviews tell the story. Not sure if she's still OOO, but right now she's building a cabin in the back of beyond or something. 

 

I know exactly who you are talking about and yes she is out of office, no gigs active for now. 

26 minutes ago, emmaki said:

and I'm pretty sure she bragged about it on a few occasions

She did.

1 minute ago, almostfauxreal said:

Yeah that's exactly the one I meant here 😄 The gigs are on hold now though.

I was talking about someone else, who is very active, clearly says "they" write everything, when if you search their name, you clearly see that person advertises their writing agency on all pages. Do a bit more digging, and you see who is a part of her agency, some of which are Fiverr sellers that charge half or less of what that person is charging.

I am not a Pro seller myself like they are, however they are still a competitor and it's unethical to say you're writing stuff alone when you're clearly not.. I never outsourced myself, and I can see that workload the person has all the time, there's no way they can handle all of that by themselves every single day. But hey, it makes Fiverr money, they promote the person on the first page constantly, so yeah.. 

It's one of those things that will not go away, I think it's even worse in the Logo and design category, I know some people bragged about making a huge amount every month on the forum. The Agency title should be imposed to people that are outsourcing, then again I don't think Fiverr has the resources to do some digging on all sellers and ensure they are showcased properly. It's unfair to have singular freelancers compete with agencies..

[dmasma90]

Great job

[emmaki]

12 minutes ago, almostfauxreal said:

Yeah that's exactly the one I meant here 😄 The gigs are on hold now though.

 

They have been on hold for a while... she was also demoted from Pro to lvl 2 but made a Pro in what we all know was a very careful evaluation of sellers made by real people and not AI from a bunch of metrics to fill up a new marketplace. 

She's probably making way more money with the limpets clinging onto her every influential word on SM though. She's really good at that stuff. I don't really have an issue with how she's used her success to build off-platform success (even if it is all dodgy), more with Fiverr not sticking to its own, apparently increasingly randomly applied TOS. 

9 minutes ago, donnovan86 said:

was talking about someone else, who is very active, clearly says "they" write everything, when if you search their name

Ooh, I wonder who the other seller is! Do you have any massive subtle hints to share? 

It's not so important to know really, but it just goes to show that the community is well aware of huge issues within Fiverr, who, even as they are apparently glued to our screen listening to every word, do not seem to be able to do anything about.

If we know, Fiverr knows. And we all know why Fiverr is doing nothing about this, just as we all know why Fiverr isn't going to change a thing about what they're doing aside from sacrifice some minor features in the name of "transparency" and to have some vague thing to point at as a result of "listening".

I do wonder about their agency feature, but then again, the link I posted yesterday says absolutely useful about anything.  

[leonormiserol]

Did anyone here join this morning's event "New freelancer levels, more transparency"?

[emmaki]

Was that the webinar (and no)? What happened? Was it er, transparent?

[leonormiserol]

Yes, it was the webinar this morning and I couldn't get in either. That's why I ask to see if they said anything new, although I doubt it.

[rawque_gulia]

15 minutes ago, leonormiserol said:

Did anyone here join this morning's event "New freelancer levels, more transparency"?

Yes, I joined and, to be honest, found nothing useful or informative that we do not already know. I asked the following questions:

1. Why does customer support cancel orders that do not match the buyer's personal taste, even though it is not what is stated in the terms of service (I even referred to the @levinewman case)? The response was that we never cancel such orders and probably the reason of cancellation was something else. However, we know the harsh reality.

2. Asked about 'Location Inconsistency' warnings, but I was completely ignored and they didn't even say a word in response.

3. Asked about how revisions and resolutions affect statistics, but they did not provide a direct answer, so we all know the answer. 🙂🙂

 

In short, Transparent Fiver provided no productive information (that we didn't already know).

Edited February 20 by rawque_gulia