Best Practices for Order Delivery

[aminul_design]

Thanks for the updates

[ghoshradhe]

On 1/19/2024 at 8:55 PM, Kesha said:

After doing the hard work of completing an order, the next step is to deliver it. Though this is the final step, it is a critically important one. 

To successfully deliver your order and avoid any issues, it's essential to consider two crucial aspects. 

Avoid a false delivery by always including an attachment in your final delivery

False deliveries occur when a seller prematurely delivers a product though it is incomplete. An example of this is delivering partial work so that the order is not marked as late. To avoid being flagged for a false delivery, be sure to always include an attachment that shows the completed product.

While this may be straightforward for certain services such as graphic design or writing, it could pose a challenge for projects completed on external platforms, such as running digital ads or creating websites. In such cases, attaching a screenshot or screen recording that showcases the work is an excellent option. 

Since an attachment is the best way to show tangible proof that the commissioned work was completed and delivered on time, you should be careful to never skip this step. Failure to include an attachment can lead to a warning, or even worse, a cancellation of the entire order.

Ask for feedback while staying within the Terms of Service

There's a common misconception that sellers cannot request reviews from buyers after completing an order. This is not true! We understand the importance of reviews for your success and we encourage you to ask for honest feedback from your customers. 

What’s important to keep in mind when asking for feedback from a buyer, however, is to avoid engaging in feedback manipulation. 

What is feedback manipulation? This is when you go beyond requesting a review and directly or indirectly ask your buyer to leave a favorable review. Examples of this include asking buyers to remove reviews or coaching them on what to say. Engaging in such behavior may result in a warning, potential demotion, or temporary suspension.

Having put in the hard work, ensure you don't stumble in the final stages. Always include an attachment and refrain from feedback manipulation. By keeping these aspects in mind, you can steer clear of canceled orders and warnings. This can help you continue to have a successful and rewarding experience on the platform.

If you have any further questions on how to ensure that you’re staying within our Terms of Service while delivering your order, please let us know!
 

thanks for giving a brief on order management tips.

[tech_bd2]

Thank you for your information

[ab_jahid1]

Thank you so much.

[rubeldmarketer]

Hello @Kesha, I really thankful for your provided information. Sometimes sellers want their work feedback from the buyers. It is highly needed to improve sellers work and also for encouragement. Would you please suggest which sentences can we use for our honest feedback from clients?

[Kesha]

47 minutes ago, rubeldmarketer said:

Hello @Kesha, I really thankful for your provided information. Sometimes sellers want their work feedback from the buyers. It is highly needed to improve sellers work and also for encouragement. Would you please suggest which sentences can we use for our honest feedback from clients?

Hi! Great question. Here's an example of what you could say,

"

Hey {buyer's name},

It was great working with you and I want to make sure I have provided you with the services you were expecting.

It would be super beneficial if you could leave me your honest feedback at the end of this order, and inform me in regards to any other inputs needed from my end. Creating valuable content for your business is my top priority, and your feedback is essential!

Looking forward to working with you again in the near future!"

"

[dmraisul]

Gathering knowledge is hope  start selling soon.

[listing_guys]

Could you please let us know that how can we ask buyer to give review ?

[omirodricks]

Wow!! Nice ideas!!

[asif255]

Complete the work and ask the buyer if everything is all right. Then make the delivery. Attach the work and write a short description fo what you just did for the buyer. Also, show an interest in working again for the buyer. You may also ask for feedback on the delivery but sightly ( cannot push the buyer or put great importance on  giving feedback)

[sudiptho7]

Such a beautiful presentation

[hlwibrahim]

On 1/19/2024 at 8:55 PM, Kesha said:

Thanks,for clearing up some misconceptions about delivery and feedback.

 

[helal02]

Thank you

[asif255]

On 1/19/2024 at 8:55 PM, Kesha said:

After doing the hard work of completing an order, the next step is to deliver it. Though this is the final step, it is a critically important one. 

To successfully deliver your order and avoid any issues, it's essential to consider two crucial aspects. 

Avoid a false delivery by always including an attachment in your final delivery

False deliveries occur when a seller prematurely delivers a product though it is incomplete. An example of this is delivering partial work so that the order is not marked as late. To avoid being flagged for a false delivery, be sure to always include an attachment that shows the completed product.

While this may be straightforward for certain services such as graphic design or writing, it could pose a challenge for projects completed on external platforms, such as running digital ads or creating websites. In such cases, attaching a screenshot or screen recording that showcases the work is an excellent option. 

Since an attachment is the best way to show tangible proof that the commissioned work was completed and delivered on time, you should be careful to never skip this step. Failure to include an attachment can lead to a warning, or even worse, a cancellation of the entire order.

Ask for feedback while staying within the Terms of Service

There's a common misconception that sellers cannot request reviews from buyers after completing an order. This is not true! We understand the importance of reviews for your success and we encourage you to ask for honest feedback from your customers. 

What’s important to keep in mind when asking for feedback from a buyer, however, is to avoid engaging in feedback manipulation. 

What is feedback manipulation? This is when you go beyond requesting a review and directly or indirectly ask your buyer to leave a favorable review. Examples of this include asking buyers to remove reviews or coaching them on what to say. Engaging in such behavior may result in a warning, potential demotion, or temporary suspension.

Having put in the hard work, ensure you don't stumble in the final stages. Always include an attachment and refrain from feedback manipulation. By keeping these aspects in mind, you can steer clear of canceled orders and warnings. This can help you continue to have a successful and rewarding experience on the platform.

If you have any further questions on how to ensure that you’re staying within our Terms of Service while delivering your order, please let us know!
 

Great explanation!!!

[hlwibrahim]

On 1/19/2024 at 8:55 PM, Kesha said:

Very beneficial for your information."

 

[Kesha]

On 8/7/2024 at 1:37 PM, listing_guys said:

Could you please let us know that how can we ask buyer to give review ?

Hi! Great question. Here's an example of what you could say,

"

Hey {buyer's name},

It was great working with you and I want to make sure I have provided you with the services you were expecting.

It would be super beneficial if you could leave me your honest feedback at the end of this order, and inform me in regards to any other inputs needed from my end. Creating valuable content for your business is my top priority, and your feedback is essential!

Looking forward to working with you again in the near future!"

 

[rosiee007]

Submitting a screenshot of your completed work is a good option that sellers can use at the time of order delivery. 

[onik_wp]

On 5/22/2024 at 10:49 PM, rubeldmarketer said:

Hello @Kesha, I really thankful for your provided information. Sometimes sellers want their work feedback from the buyers. It is highly needed to improve sellers work and also for encouragement. Would you please suggest which sentences can we use for our honest feedback from clients?

When they are happy my service , they submit review, if some one not write review, i are you happy my service,,,, please share your feed back.

I want to know more about how we can ask for review.

[aa_osman]

What's the most effective way to request honest feedback from customers?

[Kesha]

21 hours ago, aa_osman said:

What's the most effective way to request honest feedback from customers?

Hi there! Great question. Please check out this post I wrote a few months ago which goes into detail about how you can ask customers for feedback.

 

[abdheshkjha]

Its very valuable information. Thank you so much for sharing this with us.

[rokeya4]

On 1/19/2024 at 8:55 PM, Kesha said:

After doing the hard work of completing an order, the next step is to deliver it. Though this is the final step, it is a critically important one. 

To successfully deliver your order and avoid any issues, it's essential to consider two crucial aspects. 

Avoid a false delivery by always including an attachment in your final delivery

False deliveries occur when a seller prematurely delivers a product though it is incomplete. An example of this is delivering partial work so that the order is not marked as late. To avoid being flagged for a false delivery, be sure to always include an attachment that shows the completed product.

While this may be straightforward for certain services such as graphic design or writing, it could pose a challenge for projects completed on external platforms, such as running digital ads or creating websites. In such cases, attaching a screenshot or screen recording that showcases the work is an excellent option. 

Since an attachment is the best way to show tangible proof that the commissioned work was completed and delivered on time, you should be careful to never skip this step. Failure to include an attachment can lead to a warning, or even worse, a cancellation of the entire order.

Ask for feedback while staying within the Terms of Service

There's a common misconception that sellers cannot request reviews from buyers after completing an order. This is not true! We understand the importance of reviews for your success and we encourage you to ask for honest feedback from your customers. 

What’s important to keep in mind when asking for feedback from a buyer, however, is to avoid engaging in feedback manipulation. 

What is feedback manipulation? This is when you go beyond requesting a review and directly or indirectly ask your buyer to leave a favorable review. Examples of this include asking buyers to remove reviews or coaching them on what to say. Engaging in such behavior may result in a warning, potential demotion, or temporary suspension.

Having put in the hard work, ensure you don't stumble in the final stages. Always include an attachment and refrain from feedback manipulation. By keeping these aspects in mind, you can steer clear of canceled orders and warnings. This can help you continue to have a successful and rewarding experience on the platform.

If you have any further questions on how to ensure that you’re staying within our Terms of Service while delivering your order, please let us know!
 

Thanks for making this post, 

Edited September 17 by rokeya4

[lima_be]

Very imported information 

[marketingpro_3]

On 1/19/2024 at 8:55 PM, Kesha said:

After doing the hard work of completing an order, the next step is to deliver it. Though this is the final step, it is a critically important one. 

To successfully deliver your order and avoid any issues, it's essential to consider two crucial aspects. 

Avoid a false delivery by always including an attachment in your final delivery

False deliveries occur when a seller prematurely delivers a product though it is incomplete. An example of this is delivering partial work so that the order is not marked as late. To avoid being flagged for a false delivery, be sure to always include an attachment that shows the completed product.

While this may be straightforward for certain services such as graphic design or writing, it could pose a challenge for projects completed on external platforms, such as running digital ads or creating websites. In such cases, attaching a screenshot or screen recording that showcases the work is an excellent option. 

Since an attachment is the best way to show tangible proof that the commissioned work was completed and delivered on time, you should be careful to never skip this step. Failure to include an attachment can lead to a warning, or even worse, a cancellation of the entire order.

Ask for feedback while staying within the Terms of Service

There's a common misconception that sellers cannot request reviews from buyers after completing an order. This is not true! We understand the importance of reviews for your success and we encourage you to ask for honest feedback from your customers. 

What’s important to keep in mind when asking for feedback from a buyer, however, is to avoid engaging in feedback manipulation. 

What is feedback manipulation? This is when you go beyond requesting a review and directly or indirectly ask your buyer to leave a favorable review. Examples of this include asking buyers to remove reviews or coaching them on what to say. Engaging in such behavior may result in a warning, potential demotion, or temporary suspension.

Having put in the hard work, ensure you don't stumble in the final stages. Always include an attachment and refrain from feedback manipulation. By keeping these aspects in mind, you can steer clear of canceled orders and warnings. This can help you continue to have a successful and rewarding experience on the platform.

If you have any further questions on how to ensure that you’re staying within our Terms of Service while delivering your order, please let us know!
 

Thank you @Kesha for the clarification about misconceptions related to delivery and Feedback.

[tmjoy4]

Great points mentioned in this post! Delivering the final product is just as critical as the work itself. I completely agree with the emphasis on avoiding false deliveries—I've always made sure to include detailed attachments or proof of work, especially for services like digital marketing where the results aren’t always easily visible. Including screenshots or video walkthroughs has helped me avoid any misunderstandings and gives my buyers peace of mind.

Asking for feedback is something I always tread carefully with too. It's great that Fiverr encourages sellers to ask for honest reviews, but it’s so important to stay within the rules and avoid any form of feedback manipulation. Honest and transparent communication goes a long way toward building trust with buyers.

This reminder is a great way for sellers to avoid unnecessary complications and continue delivering high-quality services that lead to positive reviews and long-term success on the platform!