OCR DROPS REGARDLESS OF COMPLETING MORE ORDERS

[ryannthegeek]

In the last 60 days I've had only 1 cancelation, and my OCR dropped to 94%, then I've had 8 orders which ive completed, now instead of OCR rising its now dropping, currently its at 91% , from yesterday's 93% even when there's no activity. Someone explain how this happens 

[vickieito]

Hi @ryannthegeek, Your OCR is based on a rolling 60-day window of time - and this changes daily, so even though you continue to deliver more orders, if the total number of orders in this current 60-day period is less than the total number of orders delivered (even a day ago), and the cancelation doesn't drop off your record, your OCR could go down. This often happens when you have a high volume of orders (sometimes in a single day) followed by a slower period.

[ryannthegeek]

Thanks,at least i have an idea. Okay, so if the cancelation drops off my record,  will the OCR shoot back to 100% ? Assuming there will be no other cancelation in between 

[vickieito]

Yes, your OCR will jump back up as soon as the cancelation falls off your record (and if there are no other cancelations, you'll be back to 100%). 😊

Edited January 18 by vickieito