Reducing the percentage of inbox response rate

[soomamedia_]

hi
I have answered all the messages in the inbox.
I haven't received any messages from customers for a while.

But the percentage of my inbox response rate decreases.

What is the reason for that?
I will be grateful if someone gives me a suitable answer.

[donnovan86]

3 hours ago, soomamedia_ said:

But the percentage of my inbox response rate decreases.

 

You did not reply on time to people. You need to reply within a day. Most likely you didn't. 

That metric covers the past 2 months, so sometime in the past 2 months you haven't replied to a few people within 24 hours. That's all.

[vickieito]

3 hours ago, soomamedia_ said:

But the percentage of my inbox response rate decreases.

What is the reason for that?

This is the reason ⬇️

3 hours ago, soomamedia_ said:

I haven't received any messages from customers for a while.

As @donnovan86 mentioned, since the metric covers the past 60 days (and it's a rolling 60 days), if no new messages are received, your inbox response rate will decrease because the number of inbox messages in the current 60-day period is now less (while the system is still counting the occurences where you didn't respond within 24 hours).

[smartdezigns]

13 hours ago, soomamedia_ said:

But the percentage of my inbox response rate decreases.
What is the reason for that?

Have you checked your Spam folder (Fiverr's Inbox)? May be you have unread messages there. Check that.. 

[soomamedia_]

16 hours ago, smartdezigns said:

Have you checked your Spam folder (Fiverr's Inbox)? May be you have unread messages there. Check that.. 

thank you

[breals]

1 hour ago, raj_skilled said:

Reply within 4 m 

Really?  Why 4 minutes?  I'm intrigued.  

[raj_skilled]

Reply within 4 m 

[atulcodex]

35 minutes ago, soomamedia_ said:

hi
I have answered all the messages in the inbox.
I haven't received any messages from customers for a while.

But the percentage of my inbox response rate decreases.

What is the reason for that?
I will be grateful if someone gives me a suitable answer.

I think you have to contact Fiverr support team they are very friendy and they will help you for exact solution