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Hi @brightdrako,

Feel free to contact our Customer Support Team to help you resolve this issue. You can either open a ticket Here or send an email to support@fiverr.com.

I recommend going through our ToS as well, just to make sure you have all the info and follow those rules that keep you safe, as all information and file exchanges must be performed exclusively on Fiverr's platform.

Hope this helps 🍀

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