unable to withdraw my earnings on fiverr after the account has been blocked.

[michael_ric01]

Good dey fiverr forum. I have issues withdrawing from my fiverr acct on this acct username; the account got blocked with $459 pending and after 90 days withdrawal link was sent but we were unable to withdraw the fund due to the link expired before the normal 7days interval. i have contacted fiverr support but no solution. in the process the account was blocked again so i waited for another 3 months but the withdrawal link was not sent. support is not even responding to my request this is bad experience .. please at fiverr i need help resolving this issues. Thank you i am looking for your response. i pray our labor will not be in vain.

[vickieito]

6 minutes ago, michael_ric01 said:

Thanks for your feedback @ana tomy..i have reached out to fiverr support several times with no response anyway i am going to give it a trial once again. that is why i am here to seek for help.

@ana_tomy & @Lena - ⬆️This is the issue with restricted accounts - any ticket created by a user with a restricted account gets ignored, even if this person has a legitimate concern.

@michael_ric01's issue is a common one - Users with restricted accounts will be given 7 days to withdraw their funds (but the system doesn't allow them to do so). These users reach out to Fiverr CS (who ignores their pleas simply because it is coming from a restricted account). Meanwhile, the clock is ticking and if it expires, Fiverr then uses it as grounds for saying that the user didn't use the 7 days to do a withdrawal.

Fiverr's site is very glitchy and these users cannot withdraw because of it. In order to get heard/helped by CS, @michael_ric01 will need someone (a real person) from Fiverr to override this automatic response so that this issue can be resolved by CS. Can either of you help? Thanks in advance for all for help!

[karlosyoussef]

Hello Fiverr Forum,

I am facing the same issue with My account . My account was permanently disabled, and it has been 90 days since then. This week, I received an email from Fiverr containing a link to withdraw my funds. However, when I opened the link in my browser, it showed that "The link has expired."

I have reached out to the Fiverr support team multiple times, but I keep receiving nonsensical responses every time. It appears to be an automated reply, and I am not making any progress.

I hope someone could assist me.

Thank you.

[ana_tomy]

Hi @michael_ric01,

Welcome to the Fiverr Forum.

Before we continue, let me just remind you that sharing details such as email addresses is not allowed here at Fiverr, and that goes for the Forum as well.

Here are our Forum Rules you can check out, as well as this Withdraw your earnings article that might have an answer to your questions.

Our Customer Support team will be happy to help with this, so feel free to open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com.

Hope this helps 🍀

[michael_ric01]

Thanks for your feedback @ana tomy..i have reached out to fiverr support several times with no response anyway i am going to give it a trial once again. that is why i am here to seek for help.

[Lena]

Hi there @michael_ric01 

Please check your email. 

Thanks. 

18 hours ago, vickieito said:

Can either of you help?

@vickieito you know we are always here to help. It's just that sometimes we cannot catch all the issues on the Forum. That is why we truly appreciate your help and please always tag us or send us a message. We are happy to help in any way we can. 

[vickieito]

10 hours ago, Lena said:

you know we are always here to help. It's just that sometimes we cannot catch all the issues on the Forum.

@Lena & @ana_tomy - Sorry if I came off as demanding, bossy, or impatient! That wasn't my intention. You both have been doing an amazing job at keeping the forum clean. Thanks for all your help!

[Lena]

14 hours ago, vickieito said:

@Lena & @ana_tomy - Sorry if I came off as demanding, bossy, or impatient! That wasn't my intention. You both have been doing an amazing job at keeping the forum clean. Thanks for all your help!

@vickieito Please know that we have never thought that, not even for a second! I (we), genuinely appreciate you and all the help we receive from you. Thank you for your kind words, and please continue to assist us in making this Community even more amazing. 

[vickyamz]

On 1/16/2024 at 12:44 AM, vickieito said:

s issue is a common one - Users with restricted accounts will be given 7 days to withdraw their funds (but the system doesn't allow them to do so). These users reach out to Fiverr CS (who ignores their pleas simply because it is coming from a restricted account). Meanwhile, the clock is ticking and if it expires, Fiverr then uses it as grounds for saying that the user didn't use the 7 days to do a withdrawal.

 

On 1/16/2024 at 12:44 AM, vickieito said:

@ana_tomy & @Lena - ⬆️This is the issue with restricted accounts - any ticket created by a user with a restricted account gets ignored, even if this person has a legitimate concern.

@michael_ric01's issue is a common one - Users with restricted accounts will be given 7 days to withdraw their funds (but the system doesn't allow them to do so). These users reach out to Fiverr CS (who ignores their pleas simply because it is coming from a restricted account). Meanwhile, the clock is ticking and if it expires, Fiverr then uses it as grounds for saying that the user didn't use the 7 days to do a withdrawal.

Fiverr's site is very glitchy and these users cannot withdraw because of it. In order to get heard/helped by CS, @michael_ric01 will need someone (a real person) from Fiverr to override this automatic response so that this issue can be resolved by CS. Can either of you help? Thanks in advance for all for help!

i meet the sameproblem as @michael_ric01

my account is blokced from 2023-09-25, and disabled on November 25th .Has balance: US$2,276.89
Your customer support said i can withdraw money after 3 month : ( case: 10730744),
On 23rd, Fed,  i just received fivver notification to withdraw money, and after i clicked the link to login, it shows it expired, and after i login account , i can't withdraw money too , the paypal/payponeer button is can't choose at all.
Your notification said I have 7 days to withdraw, i contacted your customer service(case :11154145), he just tell me the nonsense reply, tell me how to withdraw money, if it is system problem , how can i process ?

I know Fiverr will close account on 30,Feb, then i will loose completely for my account &FUNDS . anything else i can do？

Hope you can HELP ME SOLVE THIS URGENT issue。 

Best Regards, 

Vicky

 

T

[vickieito]

Hi @Lena - Are you able to help @vickyamz (see above)? Thank you so much!

[vickyamz]

@Lenacan you help?

@michael_ric01thank you so much for concerning. 

[tubaasnari]

On 1/15/2024 at 9:44 PM, vickieito said:

@ana_tomy & @Lena - ⬆️This is the issue with restricted accounts - any ticket created by a user with a restricted account gets ignored, even if this person has a legitimate concern.

@michael_ric01's issue is a common one - Users with restricted accounts will be given 7 days to withdraw their funds (but the system doesn't allow them to do so). These users reach out to Fiverr CS (who ignores their pleas simply because it is coming from a restricted account). Meanwhile, the clock is ticking and if it expires, Fiverr then uses it as grounds for saying that the user didn't use the 7 days to do a withdrawal.

Fiverr's site is very glitchy and these users cannot withdraw because of it. In order to get heard/helped by CS, @michael_ric01 will need someone (a real person) from Fiverr to override this automatic response so that this issue can be resolved by CS. Can either of you help? Thanks in advance for all for help!

"I am still facing the same issue with my withdrawal being disabled and it has not been resolved yet. My account was disabled on December 27th and I have been waiting for the past 90 days to receive my money. Now that the 90 days have passed, I expected my payout method to be enabled, but it is still disabled. I am in dire need of this money and I am stuck with this issue. Fiver CS has not been helpful and they have not provided a solution to this issue. I request you to kindly help me resolve this problem."

[tubaasnari]

On 1/17/2024 at 5:47 PM, Lena said:

@vickieito Please know that we have never thought that, not even for a second! I (we), genuinely appreciate you and all the help we receive from you. Thank you for your kind words, and please continue to assist us in making this Community even more amazing. 

"I am still facing the same issue with my withdrawal being disabled and it has not been resolved yet. My account was disabled on December 27th and I have been waiting for the past 90 days to receive my money. Now that the 90 days have passed, I expected my payout method to be enabled, but it is still disabled. I am in dire need of this money and I am stuck with this issue. Fiver CS has not been helpful and they have not provided a solution to this issue. I request you to kindly help me resolve this problem."

[vickieito]

22 hours ago, tubaasnari said:

"I am still facing the same issue with my withdrawal being disabled and it has not been resolved yet. My account was disabled on December 27th and I have been waiting for the past 90 days to receive my money. Now that the 90 days have passed, I expected my payout method to be enabled, but it is still disabled. I am in dire need of this money and I am stuck with this issue. Fiver CS has not been helpful and they have not provided a solution to this issue. I request you to kindly help me resolve this problem."

Hi @tubaasnari, If you didn't get an email from Fiverr with withdrawal instructions, then most likely your account is still under review. It can take longer than 90 days, and I can see that @ana_tomy did follow up on your ticket about 8 hours ago. Please allow the team time to complete their review and get back to you. Adding more tickets will only slow down their process.

[tubaasnari]

Hi @vickieito I recently contacted Fiverr customer support regarding a serious issue that I faced on the platform. Unfortunately, I was extremely disappointed with their response. My account was hacked by someone on December 27th, 2023, and the hacker withdrew my hard-earned money. After that, my account was disabled, and I had to wait for 90 days to get a response from Fiverr's customer support team. However, the response I received was not what I was expecting. Despite waiting for 90 days, I was told that they could not return my payment, even the pending payment. This is unacceptable, and I feel let down by such a big platform that cannot safeguard its users' accounts and funds. Losing my available payment due to a hacking issue is a serious matter, and I hope Fiverr can take immediate action to prevent this from happening again in the future. It's frustrating to think that a hacker can easily withdraw a seller's funds on such a prominent platform. I urge Fiverr to review their security measures and ensure that their users' accounts and funds are protected.

[vickieito]

10 hours ago, tubaasnari said:

My account was hacked by someone on December 27th, 2023, and the hacker withdrew my hard-earned money. After that, my account was disabled, and I had to wait for 90 days to get a response from Fiverr's customer support team. However, the response I received was not what I was expecting.

Oh, that's disappointing! How did your account get shut down...by the hacker, by you (via help desk ticket), or by Fiverr (via a flag)?

When my account was hacked in May 2023, the hacker withdrew my Earnings and then shut down my account. I was chatting with a customer and suddenly got kicked out (and couldn't log back in - the account no longer existed). I had to search my junk mail for the email from Fiverr stating that my account was shut down "per my request." I forwarded that email to Fiverr support and opened a help desk ticket. Fiverr said that my account was shut down by the hacker with the reason of "I have multiple accounts." Which was untrue. Luckily, Fiverr did reinstate my account after 4 days (in restricted mode), and I was able to message my buyers after 6 days and have full access after 14 days (it took some time to re-verify my phone number). I also got compensated for the Earnings that I lost due to the hacker.

I wonder why our experiences are so different, when we were both hacked and the hackers withdrew our Earnings.

@tubaasnari, Can you provide more details on how you found out your account was hacked (and how you think the hacker got access to your account)? For me, I believe it was through a downloaded file sent to me by a potential buyer.

[tubaasnari]

2 hours ago, vickieito said:

Oh, that's disappointing! How did your account get shut down...by the hacker, by you (via help desk ticket), or by Fiverr (via a flag)?

When my account was hacked in May 2023, the hacker withdrew my Earnings and then shut down my account. I was chatting with a customer and suddenly got kicked out (and couldn't log back in - the account no longer existed). I had to search my junk mail for the email from Fiverr stating that my account was shut down "per my request." I forwarded that email to Fiverr support and opened a help desk ticket. Fiverr said that my account was shut down by the hacker with the reason of "I have multiple accounts." Which was untrue. Luckily, Fiverr did reinstate my account after 4 days (in restricted mode), and I was able to message my buyers after 6 days and have full access after 14 days (it took some time to re-verify my phone number). I also got compensated for the Earnings that I lost due to the hacker.

I wonder why our experiences are so different, when we were both hacked and the hackers withdrew our Earnings.

@tubaasnari, Can you provide more details on how you found out your account was hacked (and how you think the hacker got access to your account)? For me, I believe it was through a downloaded file sent to me by a potential buyer.

@vickieito Yes, I received a message from a buyer who had sent me a file. However, by mistake, I ended up downloading the wrong file. The very next day, I received a notification asking for phone verification. Assuming it was from Fiverr, I provided the code without thinking twice. However, to my surprise, my available balance turned to zero overnight.

[vickieito]

4 hours ago, vickieito said:

How did your account get shut down...by the hacker, by you (via help desk ticket), or by Fiverr (via a flag)?

@tubaasnari - Can you answer this question as well? ⬆️ I'm trying to figure out why you were given a 90-day account review - that usually happens when an account is flagged for violating Fiverr's ToS. Why was your account disabled? Was it flagged?

For me, Fiverr was able to confirm pretty quickly that the hacker logged in to my account (bypassing the 2-factor authentication) and withdrew to a different PayPal account before submitting a request to shut down my account. Since it was all done on Fiverr's platform, Fiverr was able to confirm the suspicious activity, restore my account, and compensate me for my loss. My account was temporarily disabled until I completed all the security measures to protect my account, but it was never suspended, or flagged for review by the Trust & Safety team.

[emil_smart]

Hello,

i have the same Issue with my Account.

I received an email stating that I could withdraw my earnings as my account was previously disabled. However, when I clicked the link and signed in, it stated that my account is temporarily disabled again. My account was originally disabled three months ago.

I've contacted the Fiverr support team, but I keep receiving automated replies.

I would like to withdraw my earnings. Thank you.

@ana_tomy@Lena could you please tell the Support Team to help me? thank you.

[ana_tomy]

14 hours ago, emil_smart said:

I've contacted the Fiverr support team, but I keep receiving automated replies.

Hi @emil_smart, feel free to respond to the auto-email you received. You should also check the withdrawal method you have connected to your account, as it seems to have been a reason for the restriction in the first place. I see one ticket only (#11725530), so you should contact the CS team through that existing ticket. Hope this helps and good luck with your future endeavours 🍀

[nathanbn2]

Hi @ana_tomy,

My seller account was permanently banned on June 12. I then received an email saying I could whitdraw my money within 90 days. While I know that period is not quite over yet, the posts in this forum are starting to worry me. 

However, because my account is banned I cannot log into it and thus cannot contact Fiverr Support. So I have created a new account to be able to post here, but the account in question is that of nathanbn. Could you kindly take a look at it and confirm to me that I will still get this email with the payout instructions?

Thanks in advance!

Nathan

[ana_tomy]

16 hours ago, nathanbn2 said:

Hi @ana_tomy,

My seller account was permanently banned on June 12. I then received an email saying I could whitdraw my money within 90 days. While I know that period is not quite over yet, the posts in this forum are starting to worry me. 

However, because my account is banned I cannot log into it and thus cannot contact Fiverr Support. So I have created a new account to be able to post here, but the account in question is that of nathanbn. Could you kindly take a look at it and confirm to me that I will still get this email with the payout instructions?

Thanks in advance!

Nathan

Hi there, creating another account is a violation of our ToS, so it will get blocked as well. The team has already informed you that the email you'll receive is an automatic reply, so there's no need to contact them again about it. Please patiently wait for the email, and after you get it you'll be able to log into the account. If at that point you need any additional help, feel free to let the team know. Good luck 🍀

[nathanbn]

Hi @ana_tomy,

Meanwhile, the 90-day period has passed and I indeed received an email to withdraw my money. However, once I opened this mail, I got the message that the link has expired. This seems impossible to me though since it should be valid 7 days after opening according to the mail I received from Fiverr. Moreover, the 90-day waiting period has only ended one day ago.

So in short: I am experiencing exactly the same thing as all the others ( @karlosyoussef, @emil_smart, @michael_ric01, etc.) in this forum. Could you therefore kindly take a look at my account and try to resolve this?

Thanks in advance!

Nathan
 

 

 

[aiartistry646]

Hey @nathanbn

I have also got my account banned, I am only concerned about my funds, my 90 days period is not over yet, but it seems pretty clear that my case would not be any different 😞, like there are many people saying they receive the email but on clicking the link it says it's expire. Is there any update on your case ?

[nathanbn]

Hey @aiartistry646,

Unfortunately no. My post in this forum, my email to support@fiverr.com and my email to a Fiverr employee who had told me that everything would be fine and that I shouldn't worry like this remain without response.

Let's hope this is because of the weekend and stay in touch. I can't believe a major platform like Fiverr would actually rob its sellers of their hard-earned money. In any case, I'll keep you updated!

[aiartistry646]

@nathanbn

Thanks for taking the time to respond, I would like to tell you that I watched a video on Youtube in which a guy is relogging into his account even after getting banned and got his funds. Like everything went smooth for him. Getting email after 90 days, the link (it was not expired), the widthraw button (it was not disabled) etc.

So there are cases in which the Fiverr pay back the funds, let's hope they will return yours and mine too.