Phone Number Shenanigans

[shawnbrandow]

Hey all, I'm sitting here unable to withdraw my funds and couldn't find anything about this in my account settings.

When I go to the withdraw funds page, it wants me to verify my phone number. OK. Oh... that's an old phone number I don't have anymore, so I go to the security page to change it, but when I put in my NEW number, it says I've already registered that number. Huh??? OK, so you have BOTH my old and new numbers, but you won't let me choose the new one to send the security code to so I can get my money? This is obviously a glitch and I need some help here. Please!

[zerlina84]

We are all sellers and buyers. You need to send an email to Customer Service.

[shawnbrandow]

@zerlina84 That's something else I couldn't find, which is why I came here. Do you have that email address, please?

[vickiespencer]

support@fiverr.com 

 

Edited December 31, 2023 by vickiespencer

[shawnbrandow]

9 minutes ago, vickiespencer said:

support@fiverr.com 

 

Thank you!